We have in-herited a business through an aquistion and through this aquistion, a couple of Ricoh C3500 printer multifuction units. We had to change the LAN Subnet from a 192.168.x.x to a 10.x.x.x subnet to fall into compliance with the rest of the network. Once we changed the IP address, we lost just about all functionality of the printer/fax/scanning capabilites, but reconfigured and rebuilt the address book so that scan to email, scan to network share, printing, fax incoming (prints on Ricoh) and fax outgoing are all working. However, the branch manager has informed us that they used to receive faxes that automatically go to a network share and to an email address for notification. We configured a group to accomadate this, and the group manually works (that is we can simulate a fax by scanning to the group successfully). Our problem is that we cannot find the place to define incoming faxes to go to the group.
We have had the printer support people in, but they destroyed the printer in a matter of seconds meaning, we had to reconfigured everything on there again, and we thought we would try this forum to see if anyone had suggestions.