Print error with pdf document

I have one user that cannot print an attachment she received.  She is on Windows XP, Outlook 2003.  We all are on Adobe 9.2 and I have verified that.  I even uninstalled and reinstalled 9.2
She sent me the file and it printed fine for me.   With her the document opens fine, (little slow) and it sort of stalls for a minute or so and then the 1st error box says "Document could not be printed.   You say OK and a second box says " No Pages Selected to print", say OK and a third box comes up that says "a drawing error occurred".

I have made sure on printing that the print range is ALL and I also tried Current view and it still gives the same errors.

I can print the same document to the same printer she uses so it makes me think it's her settings or profile?????  
Who is Participating?
bankwestConnect With a Mentor CTO/CashierAuthor Commented:
The postscript driver causes gibberish. Seems to work if we move back to prior print driver PCL5e

I concur, can you make sure that she has full access (at least r/w/e) to:

Program Files\Adobe\
Program Files\Common Files\Adobe\
Program Files\Internet Explorer\PLUGINS\
Users folder or Documents and Settings\[User Name]\Application Data\Adobe\
Users folder or Documents and Settings\All Users\Application Data\Adobe\

also make sure to clear out all .acr files located in her local temp directory (you can actually delete all files here). That will also speed up the time it takes to open adobe.

documents and settings --> local user account --> local settings --> temp
Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

bankwestCTO/CashierAuthor Commented:
ggefter.....That helped speed it up opening

Capt......Looked at all those and she has full control on those listed.  except one did not have Write.    I do not find a Program Files\Internet Explorer\Plugins
It at least does finally print but it takes FOREVER to bring up the print dialog windown and when it does and you tell it to Print......Takes forever to actually print.     Forever meaning about 45 - 60 seconds, which seems like forever.

Anything else I can look at??
You may want to disable the Check for updates in preferences if Adobe Reader is slow to open. the print is altogether permission dependent and should be fine after all the permissions correspond accordingly.

Maybe check printer permissions. Worst case, remove Adobe Reader once more give the user elevated Admin rights to the local PC, reinstall using user account and remove admin rights later.

Just a hunch
bankwestCTO/CashierAuthor Commented:
Turned off the check for updates.   Changed user privileges to Domain Admin.   Uninstalled Adobe.  Reinstalled.    No change.   Do File Print:   Took 33 seconds to open print window,  Okay and took 20 seconds to show progess window and another 60 seconds to finish the progess window and show it printed.
Logged her off, I logged in with Network Admin rights....  Really no change....  Task Manager -  Adobe Reader Not responding but keep waiting 60 plus seconds it finally finishes.

Tried a different pdf file....   Not really any difference.......So now I am not so sure its just the user
What is the difference between your machine that works and this one? AV software etc.

Also check the version of Adobe, are both 9.2?

I will be away for 6 days from tomorrow but will monitor this but may not able to post..

hi there,

I would try a simple fix. Try under the advanced tab in the print dialogue box and try printing it as an image.

Or attempt to use a postscript driver instead
bankwestCTO/CashierAuthor Commented:
No difference in machine installs.   We all run same AV, Adobe.   On 9.2 Adobe.
FYI:  Print as image didn't change anything.
I did try the postscript driver and that seemed to have made a big difference.    I will have user go with this today and see how it goes
All Courses

From novice to tech pro — start learning today.