bulletgroup
asked on
Blackberry calendar has duplicate entries
This client has been running BES for about 2 years with no issues. Last year sometime the owner (always happens) started getting duplicated appointments in his Outlook calendar. The blackberry only shows 1 appointment, but outlook shows 2. If you deleted 1 from outlook it deletes the appointment from the handheld. The only errors I see in the logs are below.
I have tired:
Wiping / activating
Deleting user / wipe / activate
Removing outlook add-ins
Handheld OS reload
This also happened in previous 4.1 BES. 5.0 was upgrade to make it go away
Environment
Windows 2003 SBS, SP2 with Exchange 2003 SP2
BES Express 5 (no clue how to get the new build version, but less than month)
CDO 6.5.7654.12
MAPI 6.5.7654.12
[40000] (04/06 14:29:17.468):{0x1858} RpcGetSubject is called. [CH=126213224, MH=115612176]
[40000] (04/06 14:29:17.468):{0x1858} RpcGetFirstAttachment is called. [CH=126213224, MH=115612176]
[40954] (04/06 14:29:17.468):{0x10DC} HTML email requires 1646 bytes for 889 bytes of plain text
[40391] (04/06 14:29:17.468):{0x10DC} {user@email} RefId=-475319910 references 0 image(s) (in 1646 bytes of body) 0 from MB, 0 from cache, 0 failed. 0 images (0 bytes) pushed, 0 images (0 bytes) cached
[30081] (04/06 14:29:17.468):{0x10DC} {user@email} Sending message to device, size=926, EntryId=498400, RefId=-475319910, TransactionId=-876905101, Tag=11697
[40279] (04/06 14:29:17.468):{0x10DC} {user@email} SubmitToRelaySendQ, Tag=11697
[40000] (04/06 14:29:17.468):{0x1A30} [BIPP] Send data, Tag=11697
[30000] (04/06 14:29:18.280):{0x1C4C} {user@email}-DoCalendarPac ketProcess ing-Tag=49 8396 Send calendar optimization packet to device
this line was odd cause it showed username not email.
[40000] (04/06 14:29:18.280):{0x1C4C} {username}-GetAndCheckProp erties- Returned Property PR_START_DATETIME is invalid, PR_SOURCE_KEY is E0CBE8C58CD27942ADBA4A9C7E F1E2F40000 1AE8777F
Here are the only fails
[40000] (04/06 14:29:18.280):{0x1C4C} {user@email}-GetRIMCalenda r- GetAndCheckProperties failed Entry tag =498396
[40000] (04/06 14:29:18.280):{0x1C4C} {user@email}-CalendarPacke tProcessOp timization - GetRIMCalendar() failed error=1 EntryID=498396
[40000] (04/06 14:29:18.905):{0xCA0} [BIPP] Received status DELIVERED, Tag=11695
[30066] (04/06 14:29:18.999):{0x234C} Total Msgs Pending 2
[40000] (04/06 14:29:19.874):{0xCA0} [BIPP] Received status DELIVERED, Tag=11696
[30066] (04/06 14:29:19.952):{0x10DC} Total Msgs Pending 1
[40000] (04/06 14:29:20.749):{0xCA0} [BIPP] Received status DELIVERED, Tag=11697
[30097] (04/06 14:29:20.749):{0x1C4C} {user@email} Message has been delivered to device, Tag=11697, EntryId=498400
[30066] (04/06 14:29:21.187):{0x1C4C} Total Msgs Pending 0
[40423] (04/06 14:29:29.765):{0x111C} {user@email} Queuing new mail through notification (external). EntryId=498406
[40724] (04/06 14:29:29.765):{0x234C} {user@email} Get record key for this MAPI object, EntryId=498406
[40435] (04/06 14:29:29.765):{0x234C} {user@email} Queuing new mail through notification. EntryId=498406. Msgs Pending 0
[30085] (04/06 14:29:30.312):{0x234C} {user@email} New mail has arrived, EntryId=498406
[40287] (04/06 14:29:38.109):{0x234C} {user@email} Queuing message, RefId=-1843551713, EntryId=498406, Posted=04/06 14:29:26, Delivered=04/06 14:29:27
[30066] (04/06 14:29:38.109):{0x234C} Total Msgs Pending 1
[30066] (04/06 14:29:38.546):{0x10D8} Total Msgs Pending 2
[40000] (04/06 14:29:38.624):{0x1858} RpcGetSubject is called. [CH=126213224, MH=115612176]
[40000] (04/06 14:29:38.624):{0x1858} RpcGetFirstAttachment is called. [CH=126213224, MH=115612176]
[40000] (04/06 14:29:38.624):{0x1858} RpcGetAttachmentInfoW is called. [CH=126213224, MH=115612176, AH=115799424]
[40000] (04/06 14:29:38.624):{0x1858} RpcAddAttachmentAvailableC onversion is called. [CH=126213224, MH=115612176, AH=115799424]
[40000] (04/06 14:29:38.624):{0x1858} RpcGetNextAttachment is called. [CH=126213224, MH=115612176]
[30081] (04/06 14:29:38.624):{0x1C70} {user@email} Sending message to device, size=308, EntryId=498406, RefId=-1843551713, TransactionId=-876905100, Tag=11698
[40279] (04/06 14:29:38.624):{0x1C70} {user@email} SubmitToRelaySendQ, Tag=11698
[40000] (04/06 14:29:38.624):{0x1A30} [BIPP] Send data, Tag=11698
[40000] (04/06 14:29:38.656):{0x1858} RpcGetSubject is called. [CH=15503352, MH=128214616]
[40000] (04/06 14:29:38.656):{0x1858} RpcGetFirstAttachment is called. [CH=15503352, MH=128214616]
I have tired:
Wiping / activating
Deleting user / wipe / activate
Removing outlook add-ins
Handheld OS reload
This also happened in previous 4.1 BES. 5.0 was upgrade to make it go away
Environment
Windows 2003 SBS, SP2 with Exchange 2003 SP2
BES Express 5 (no clue how to get the new build version, but less than month)
CDO 6.5.7654.12
MAPI 6.5.7654.12
[40000] (04/06 14:29:17.468):{0x1858} RpcGetSubject is called. [CH=126213224, MH=115612176]
[40000] (04/06 14:29:17.468):{0x1858} RpcGetFirstAttachment is called. [CH=126213224, MH=115612176]
[40954] (04/06 14:29:17.468):{0x10DC} HTML email requires 1646 bytes for 889 bytes of plain text
[40391] (04/06 14:29:17.468):{0x10DC} {user@email} RefId=-475319910 references 0 image(s) (in 1646 bytes of body) 0 from MB, 0 from cache, 0 failed. 0 images (0 bytes) pushed, 0 images (0 bytes) cached
[30081] (04/06 14:29:17.468):{0x10DC} {user@email} Sending message to device, size=926, EntryId=498400, RefId=-475319910, TransactionId=-876905101, Tag=11697
[40279] (04/06 14:29:17.468):{0x10DC} {user@email} SubmitToRelaySendQ, Tag=11697
[40000] (04/06 14:29:17.468):{0x1A30} [BIPP] Send data, Tag=11697
[30000] (04/06 14:29:18.280):{0x1C4C} {user@email}-DoCalendarPac
this line was odd cause it showed username not email.
[40000] (04/06 14:29:18.280):{0x1C4C} {username}-GetAndCheckProp
Here are the only fails
[40000] (04/06 14:29:18.280):{0x1C4C} {user@email}-GetRIMCalenda
[40000] (04/06 14:29:18.280):{0x1C4C} {user@email}-CalendarPacke
[40000] (04/06 14:29:18.905):{0xCA0} [BIPP] Received status DELIVERED, Tag=11695
[30066] (04/06 14:29:18.999):{0x234C} Total Msgs Pending 2
[40000] (04/06 14:29:19.874):{0xCA0} [BIPP] Received status DELIVERED, Tag=11696
[30066] (04/06 14:29:19.952):{0x10DC} Total Msgs Pending 1
[40000] (04/06 14:29:20.749):{0xCA0} [BIPP] Received status DELIVERED, Tag=11697
[30097] (04/06 14:29:20.749):{0x1C4C} {user@email} Message has been delivered to device, Tag=11697, EntryId=498400
[30066] (04/06 14:29:21.187):{0x1C4C} Total Msgs Pending 0
[40423] (04/06 14:29:29.765):{0x111C} {user@email} Queuing new mail through notification (external). EntryId=498406
[40724] (04/06 14:29:29.765):{0x234C} {user@email} Get record key for this MAPI object, EntryId=498406
[40435] (04/06 14:29:29.765):{0x234C} {user@email} Queuing new mail through notification. EntryId=498406. Msgs Pending 0
[30085] (04/06 14:29:30.312):{0x234C} {user@email} New mail has arrived, EntryId=498406
[40287] (04/06 14:29:38.109):{0x234C} {user@email} Queuing message, RefId=-1843551713, EntryId=498406, Posted=04/06 14:29:26, Delivered=04/06 14:29:27
[30066] (04/06 14:29:38.109):{0x234C} Total Msgs Pending 1
[30066] (04/06 14:29:38.546):{0x10D8} Total Msgs Pending 2
[40000] (04/06 14:29:38.624):{0x1858} RpcGetSubject is called. [CH=126213224, MH=115612176]
[40000] (04/06 14:29:38.624):{0x1858} RpcGetFirstAttachment is called. [CH=126213224, MH=115612176]
[40000] (04/06 14:29:38.624):{0x1858} RpcGetAttachmentInfoW is called. [CH=126213224, MH=115612176, AH=115799424]
[40000] (04/06 14:29:38.624):{0x1858} RpcAddAttachmentAvailableC
[40000] (04/06 14:29:38.624):{0x1858} RpcGetNextAttachment is called. [CH=126213224, MH=115612176]
[30081] (04/06 14:29:38.624):{0x1C70} {user@email} Sending message to device, size=308, EntryId=498406, RefId=-1843551713, TransactionId=-876905100, Tag=11698
[40279] (04/06 14:29:38.624):{0x1C70} {user@email} SubmitToRelaySendQ, Tag=11698
[40000] (04/06 14:29:38.624):{0x1A30} [BIPP] Send data, Tag=11698
[40000] (04/06 14:29:38.656):{0x1858} RpcGetSubject is called. [CH=15503352, MH=128214616]
[40000] (04/06 14:29:38.656):{0x1858} RpcGetFirstAttachment is called. [CH=15503352, MH=128214616]
ASKER
Thanks, but those don't apply or did not work.
what version of office is the client running?
Do you see the duplicated appointments in his Calendar if you log in via OWA, or do they only show up in Outlook?
Also, is the user running in Cached Mode in Outlook? If so, deleting his OST and allowing Outlook to create a new one could resolve the problem.
Also, is the user running in Cached Mode in Outlook? If so, deleting his OST and allowing Outlook to create a new one could resolve the problem.
This is known issue with Blackberry. They have confirmed that upgrading the Blackberry Manager resolves the issue. But its not so.
Check the article:
Duplicate calendar appointments in Microsoft Outlook : http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15629&sliceId=1&docTypeID=DT_SUPPORTISSUE_1_1&dialogID=121926278&stateId=0%200%20121924243
In the Mail Agent logs on the BlackBerry Enterprise Server, if the following is displayed then it 100% Blackberry is causing this issue
[40765] (03/25 09:07:11.316):{0x2330} {<user_name>@<organization >.com} MeetingTransactionComplete Helper - MeetingTransferred failed for meeting with message RefId=-xxxxxxxxx
Where <user_name>@<organization> .com is the email address of the affected BlackBerry smartphone user.
Check the Event log 40765 in the mail agent logs on BES server
Check the article:
Duplicate calendar appointments in Microsoft Outlook : http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15629&sliceId=1&docTypeID=DT_SUPPORTISSUE_1_1&dialogID=121926278&stateId=0%200%20121924243
In the Mail Agent logs on the BlackBerry Enterprise Server, if the following is displayed then it 100% Blackberry is causing this issue
[40765] (03/25 09:07:11.316):{0x2330} {<user_name>@<organization
Where <user_name>@<organization>
Check the Event log 40765 in the mail agent logs on BES server
ASKER
cbowman > Outlook 2007 sp2
icephyre > both OWA and outlook
Ashishkpandey > You are 100% right about all of the errors, except I am on BES 5.0 .
I am trying to find the fix for this for 5.0
icephyre > both OWA and outlook
Ashishkpandey > You are 100% right about all of the errors, except I am on BES 5.0 .
I am trying to find the fix for this for 5.0
Well in this scenario we do not have any fix which is available on the website or any blogs. Please check with RIM regarding the same.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
https://www.experts-exchange.com/questions/24228785/Blackberry-Calendar-duplicates-when-synching.html?sfQueryTermInfo=1+blackberri+calendar+duplic
https://www.experts-exchange.com/questions/23698345/DUPLICATE-CALENDAR-ENTRIES.html?sfQueryTermInfo=1+blackberri+calendar+duplic
https://www.experts-exchange.com/questions/23785837/Duplicate-calendar-entries.html?sfQueryTermInfo=1+blackberri+calendar+duplic
Cb