recurring appoints in outlook 2007 appears as 25 hour events

recurring appoints in outlook 2007 appears as 25 hour events. Not sure why this occurs. Any ideas?
EvansITAsked:
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Blue Street TechLast KnightCommented:
have you applied DST patch? http://support.microsoft.com/kb/955839/en-us
what is your OS?
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EvansITAuthor Commented:
Currently running Windows XP, Not sure if DST patch has been applied.
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Blue Street TechLast KnightCommented:
you can check in add/remove programs, click show updates. View the KB# installed and compare against the download in the link i provided. If not install and let em know if it works. I have seen a number of cases like yours resolved from DST patch.
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boardgirl148Commented:
Have you tried going into the Appointment Recurrence settings and changing the duration of the event from 25 hours back to 1 hour?
I know this has happened to me once or twice without me realizing it right away when I change dates for an event; you should be able to adjust the duration to as long or short as you need it, though it may also be necessary to adjust the start and/or end date to allow for the shorter duration.

recurrence25.jpg
recurrence1.jpg
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EvansITAuthor Commented:
How do you get to that Window boardgirl148?
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EvansITAuthor Commented:
diverseit:

The patch has been installed
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Blue Street TechLast KnightCommented:
Click the appointment to open it. Choose edit the series. On the Options ribbon click Recurrence. THis will open the Recurrance dialogue box. Under APointment time change Duration to 1 day.
See the attchment.

RecurrenceDuration.gif
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Blue Street TechLast KnightCommented:
are you using a windows phone to sync? if so, you will need to apply its DST patch as well (http://www.microsoft.com/windowsmobile/en-us/downloads/microsoft/daylight-savings-update.mspx)
Here is the PST update for Outlook 2k3 and 2k7. http://support.microsoft.com/kb/931667
These patches will prevent this from happening again. Also running the Outlook patch should correct any items that fall into this error.
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boardgirl148Commented:
Yep, diverseit has pointed you to the right place.
Except, if it is an existing meeting, it will look slightly different.  Open the series of meetings, then choose the smaller "Recurrence" button.

Hope that helps.


recurrence.jpg
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EvansITAuthor Commented:
There's a Blackberry, but that's syncing through the BES, and the PC is patched up to date
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Blue Street TechLast KnightCommented:
Ok then i would only update the Outlook for sure! The patch should go through each item to make sure it is correct and if its not it will record the results. then it will prompt you to leave the erroneous items or to automatically correct them.
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EvansITAuthor Commented:
The Patch was already installed. Didn't fix the problem
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boardgirl148Commented:
A few clarifying questions:
- Is this affecting all of your appointments and meetings, or just some of them?
- Did this happen all of a sudden to existing appointments/meetings that were previously ok, or is it only happening to new ones that are added?
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Blue Street TechLast KnightCommented:
after you install the OS patch you need to run this again http://www.microsoft.com/downloads/details.aspx?FamilyID=e343a233-b9c8-4652-9dd8-ae0f1af62568&displaylang=en
it should correct any problems.
what happens when you try to change the recurring duration from 25 hours to 1 day?
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EvansITAuthor Commented:
It's affecting all the user appoints and it just started all of a sudden. All the appointments are now coming out as 25 hour appoints. The user is now changing them to 0 hours, but i still need to change the default.
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Blue Street TechLast KnightCommented:
so i understand you correctly EVERY appointment no matter how it is generated or created is set to 25 hrs regarless of the type e.g. new appt., meeting request, new recurring appt, etc.??
So if you click and make a new non-recurring appt. it defaults to 25hrs?
FYI: you should have offered 500 points for this...
Verify work week hours: go to Tools >> Options >> under Clanedar section click Claendar Options... >> under Calendar work week section >> verify start time and end time are normall...not 12a 12a.
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boardgirl148Commented:
Just to make sure, are the dates in the start and end times set for the same day?  
A single appointment of less than 24 hours should start and end on the same day, even if it is recurring over a period of consecutive days.  
For example, if the user wants an appointment next Monday and Tuesday from 8 am to 9 am, he or she would set both the start and end time dates on the main appointment window (as shown in the background of diversit's screenshot above) as Monday.  Then turn on the recurrance and set that to include Tuesday as well.  
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Blue Street TechLast KnightCommented:
Can you attach a screen shot for an example?
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