asked on

You receive a read receipt that contains incorrect time information from Exchange 2010

Hello Dear Experts

OUTLOOK 2007 and Outlook Anywhere is working really fine with our Exchange 2010 server
in our Windows 2008 R2 Compaq Server ..

But we have a little problem on :
************************************************************
Request a read receipt for this message
(Outlook clients request read receipt from each other ON THE SAME LAN
IN THE SAME OFFICE ROOM)

Your message was read on Tuesday, April 06, 2010 7:31:11 PM UTC.

**************************************************************
BUT THERE IS A TIME HOUR PROBLEM
Message was sent 10:30 PM UTC

but the SENDER gets

Your message was read on Tuesday, April 06, 2010 7:31:11 PM UTC.

3 hours difference problem (EVEN THEY ARE IN THE SAME OFFICE )
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I did check the server time , time zone and outlok clients time and time zone
they are all the same (UTC +02:00) Athens ,Istanbul
and date and clock settings are also same..
Automaticly adjust clock for Daylight Saving Time also checked on server
and on outlook clients ...
**************************************************************

Wishing you nice day and hoping to get direct step by step solution this problem ...

Dmitriy Ilyin

First:
just try to restart Tranport service. Reason is here:
http://support.microsoft.com/kb/960963/en-us

Second:
Go into Control panel - Regional and Language Settings - Administrative.
Click "Copy settings" button and check "Welcome screen and system accounts" checkbox. Click OK.
Reboot server.

If it will help i will tell you reason for this.

Dmitriy Ilyin

and also note this:
"you can't change the time zone on your read receipts, simply because the sending server doesn't know which time zone you're in" and by default it UTC time zone.
http://social.technet.microsoft.com/Forums/en/exchangesvrgeneral/thread/9b420c52-77d7-4a5d-a9b2-974df4c2dc9c

hnetsupport

ASKER

Dear dlSmlSS

I did exactly what you recommended and restarted the server ... Sorry :) no change .. same problem ..

How come Microsoft can not resolve this problem ..It is nonsense really in the same room in the same office one user sending a message with read receipt right now and other sending yes I did read your message 3 hours ego ..

Here is the link what they did in exchange 2007 ..

http://support.microsoft.com/kb/940259

CHEERS ..

ASKER CERTIFIED SOLUTION

Akhater

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hnetsupport

ASKER

HOW COME AS EXPERT YOU EXPECT THIS AS BY DESIGN ...

You are sending email to your friend at sales department at 1 st floor .. You are in the same building at 5 th
floor and you are getting 3 hours read receipt ** incorrect time information from Exchange 2010 server

How come ?

Any how..... cheers All my best wishes goes to you ... Take care my friend ...

*

Akhater

Well what I know is that in Exchange 2007 the read receipt time zone was based on the server's time zone and this was leading to confusion when clients were in different time zones, so in E14 (i.e. exchange 2010) it is now based on the UTC time zone

so it is not a bug

O365engineer

I have to say the Accepted Solution false, I have configured my local mailboxes. and all of the "read" receipts are in the correct time zone. although it is in the format UTC -7. The issue started for us when we had to migrate the Transport server in order to perform maintenance.