You receive a read receipt that contains incorrect time information from Exchange 2010

Hello Dear Experts

OUTLOOK 2007 and Outlook Anywhere is working really fine with our Exchange 2010 server
in our Windows 2008 R2 Compaq Server ..

But we have a little problem on :
Request a read receipt for this message
(Outlook clients request read receipt from each other ON THE SAME LAN

Your message was read on Tuesday, April 06, 2010 7:31:11 PM UTC.

Message was sent 10:30 PM UTC

but  the SENDER gets

Your message was read on Tuesday, April 06, 2010 7:31:11 PM UTC.

3 hours difference problem (EVEN THEY ARE IN THE SAME OFFICE )
I did check the server time , time zone  and outlok clients time and time zone
they are all the same  (UTC +02:00) Athens ,Istanbul
and date and clock settings are also same..
Automaticly adjust clock for Daylight Saving Time also checked on server
and on outlook clients ...

Wishing you nice day and hoping to get direct step by step solution this problem ...

Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Dmitriy Ilyinsenior system administratorCommented:
just try to restart Tranport service. Reason is here:

Go into Control panel - Regional and Language Settings - Administrative.
Click "Copy settings" button and check "Welcome screen and system accounts" checkbox. Click OK.
Reboot server.

If it will help i will tell you reason for this.
Dmitriy Ilyinsenior system administratorCommented:
and also note this:
"you can't change the time zone on your read receipts, simply because the sending server doesn't know which time zone you're in" and by default it UTC time zone.
hnetsupportAuthor Commented:
Dear dlSmlSS

I did exactly what you recommended and restarted the server ... Sorry :) no change .. same problem ..

How come Microsoft can not resolve this problem ..It is nonsense really  in the same room in the same office one user sending a message with read receipt right now and other sending yes I did  read your message 3 hours ego ..

Here is the link what they did in exchange 2007 ..

10 Tips to Protect Your Business from Ransomware

Did you know that ransomware is the most widespread, destructive malware in the world today? It accounts for 39% of all security breaches, with ransomware gangsters projected to make $11.5B in profits from online extortion by 2019.

This is by design, the read receipts are sent in UTC time zone there is no way to change it I am aware off,


Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
hnetsupportAuthor Commented:

You are sending email to your friend at sales department at 1 st floor ..  You are in the same building at 5 th
floor and you are getting 3 hours read receipt  ** incorrect time information from Exchange 2010 server

How come ?

Any how..... cheers All my best wishes goes to you  ... Take care my friend ...

Well what I know is that in Exchange 2007 the read receipt time zone was based on the server's time zone and this was leading to confusion when clients were in different time zones, so in E14 (i.e. exchange 2010) it is now based on the UTC time zone

so it is not a bug
I have to say the Accepted Solution false, I have configured my local mailboxes. and all of the "read" receipts are in the correct time zone. although it is in the format UTC -7. The issue started for us when we had to migrate the Transport server in order to perform maintenance.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.