symantec endpoint error 1067

I am having an issue upgrading my SEPM server to the current version.  I think I followed all the instructions.  I backed up the database  and stopped the SEPM service and closed the Services window before running the install program.  The install SEEMED to go all right but now the SEPM service will not start.  I keep getting an error when I try to manual start the service. "Could not start the Symantec Endpoint Protection Manager service on Local Computer.  Error 1067:  The process terminated unexpectedly."  I have tried running the install program again.  No luck there.  I tried the Upgrade.bat file in the BIN directory.  That didn't seem to do anything.  I am running this on a Windows 2003 Server R2 that has been running an earlier version of SEPM just fine.  Any Ideas as to what is going on?
nahmerAsked:
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Alan HardistyCo-OwnerCommented:
I believe I had the same problem recently with an upgrade and just re-ran the upgrade after making sure the relevant services were stopped etc.
Please run through the following article and start again, it will hopefully complete successfully and all will be well.
http://service1.symantec.com/support/ent-security.nsf/docid/2009090313483348 
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jhalapradeepCommented:
Hi,

If you have a old backup with you then you can follow the disaster recovery process

Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007082112135948

Regards,
Pradeep Jhala
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Alan HardistyCo-OwnerCommented:
Good to have you back.
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jhalapradeepCommented:
Hi Alan,

Yes I was just busy with some project.. so couldnt spare enough time for this recently..
By the way this error is just getting observed in RU5 version.. seems they are planning some fix in upcoming release.

Regards,
Pradeep Jhala
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Alan HardistyCo-OwnerCommented:
Good to know - thanks.
Alan
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nahmerAuthor Commented:
thanks all
I solved my problem with these steps:
1. Copy sem5.db and log files to another location
2.Unistall symantec protection manager
3.Reinstall
4.Stop Services
5. Replace sem5,db and log files to previous  
6. Start Services and make backup
7. Restore backup
8. Restore the server certificate
http://service1.symantec.com/SUPPORT/ent-security....
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jhalapradeepCommented:
Hi,

Good to know that the issue is resolved, these are the exact steps mentioned in the posted Disaster Recovery document

Regards,
Pradeep Jhala
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nahmerAuthor Commented:
yes Pradeep Jhala
 these are the exact steps mentioned in the posted Disaster Recovery document
thanks to every one
Naser
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