• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 741
  • Last Modified:

Citrix problem connecting remotely

We have a Citrix Metaframe XP server that clients connect to both when in the office and remotely. One of the users can connect fine when in the office from his Vista laptop, but when connecting remotely (via the external IP address) from that same laptop he gets the following error message :-
"The system cannot find the file specified. The initial program cannot be started: Home Network. Please consult Help for more details"

It's obviously making the connection as you can see the login script running before the above message appears, and after clicking OK to it, the system closes down the connection with the normal 'logging off'' type prompts.

We've compared the properties of the 'Home Network' connection with other users and it;s identical, and the other users can connect OK. Also, I've changed the user so that he has administrative priviledges and the same thing happens. This user can use another laptop and connect remotely without issue.

Therefore I assume it must be something to do with his laptop, but any ideas what the client might be objecting to?


2 Solutions
Hi... this is an odd one.  Just to be clear, we are talking about one laptop that Can connect when in the office but not on his home network, correct?  Also, when you mentioned that the user "can use another laptop and connect remotely without issue" I am assuming it's a similiar laptop with same OS and connecting via his/her home network, correct?  Thx
""The system cannot find the file specified""

Assuming this is in reference to the .ICA file?

Hate to offer a simple suggestion, but you might try emptying the Content.ie5 folder in the TIF's.... Dont always get emptied....

Start Button>Run>"Shell:cache>Content.ie5"

CTRL+A, and delete all..... It will bomb on Index.Dat though.....

Then retry....
try this
locate the mslicencing
right click on mslicencing and delete

try now to access through citrix
hope it should work
[Webinar] Kill tickets & tabs using PowerShell

Are you tired of cycling through the same browser tabs everyday to close the same repetitive tickets? In this webinar JumpCloud will show how you can leverage RESTful APIs to build your own PowerShell modules to kill tickets & tabs using the PowerShell command Invoke-RestMethod.

TS_MikeHAuthor Commented:
Initially I created a new connectiion and the same problem occurred. I tried all of the above suggestions but the problem persisted.

However, after doing the above (and I've no idea whether they helped or not, as there were a few restarts, probably some windows updates etc going on a s well) I created a new connection again and this time it worked.
TS_MikeHAuthor Commented:
Not sure whether the 'solutions' give had any effect, but thanks anyway for the reponses
Glad its fixed....

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now