TS_MikeH
asked on
Citrix problem connecting remotely
We have a Citrix Metaframe XP server that clients connect to both when in the office and remotely. One of the users can connect fine when in the office from his Vista laptop, but when connecting remotely (via the external IP address) from that same laptop he gets the following error message :-
"The system cannot find the file specified. The initial program cannot be started: Home Network. Please consult Help for more details"
It's obviously making the connection as you can see the login script running before the above message appears, and after clicking OK to it, the system closes down the connection with the normal 'logging off'' type prompts.
We've compared the properties of the 'Home Network' connection with other users and it;s identical, and the other users can connect OK. Also, I've changed the user so that he has administrative priviledges and the same thing happens. This user can use another laptop and connect remotely without issue.
Therefore I assume it must be something to do with his laptop, but any ideas what the client might be objecting to?
Thanks
Mike
"The system cannot find the file specified. The initial program cannot be started: Home Network. Please consult Help for more details"
It's obviously making the connection as you can see the login script running before the above message appears, and after clicking OK to it, the system closes down the connection with the normal 'logging off'' type prompts.
We've compared the properties of the 'Home Network' connection with other users and it;s identical, and the other users can connect OK. Also, I've changed the user so that he has administrative priviledges and the same thing happens. This user can use another laptop and connect remotely without issue.
Therefore I assume it must be something to do with his laptop, but any ideas what the client might be objecting to?
Thanks
Mike
dnsguru44
Hi... this is an odd one. Just to be clear, we are talking about one laptop that Can connect when in the office but not on his home network, correct? Also, when you mentioned that the user "can use another laptop and connect remotely without issue" I am assuming it's a similiar laptop with same OS and connecting via his/her home network, correct? Thx
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Initially I created a new connectiion and the same problem occurred. I tried all of the above suggestions but the problem persisted.
However, after doing the above (and I've no idea whether they helped or not, as there were a few restarts, probably some windows updates etc going on a s well) I created a new connection again and this time it worked.
However, after doing the above (and I've no idea whether they helped or not, as there were a few restarts, probably some windows updates etc going on a s well) I created a new connection again and this time it worked.
ASKER
Not sure whether the 'solutions' give had any effect, but thanks anyway for the reponses
Glad its fixed....