XP: Blue screen error codes *** STOP: 0x0000008E (0XC0000005, 0x80551211, 0XBA3AEBA8, 0x00000000)

Hello All,

When I boot my laptop and try to log in, I get a blue screen with the following error code:

Technical information:
 *** STOP: 0x0000008E (0XC0000005, 0x80551211, 0XBA3AEBA8, 0x00000000)

I've tried to reboot in Safe Mode with no luck.  
atechieAsked:
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B HCommented:
instead of safe mode, try "last known good configuration"

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Sh4d1Commented:
If your system crashes after login "last known good configuration" didn't help because after success login your actual hw state is saved. Instead of this try to reset your bios settings, check for ovearheating and unplug all (also internal like sound card or network) devices.
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atechieAuthor Commented:
Hi bryon44035v3,  

Yes, I've tried the "Last Know Good Configuration" option with no success.
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atechieAuthor Commented:
Sh4d1,

I have a Dell E6400 Laptop.  As suggested, I reset the bios to factory setting and disable external and internal devices.  No luck. Still blue screen.

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Sh4d1Commented:
Then problem will be propably in windows itself. Do you have other user accounts on that PC or only one? You can also try to login with hidden administrator account (on login screen use ctrl+alt+del twice and for username insert Administrator and your normal admin account password.).

Btw did you install new driver, software etc. before this problem?
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AnnOminousCommented:
There are a lot of possible reasons for this.
Here is one:
http://support.microsoft.com/kb/330187

What module is it faulting in?
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atechieAuthor Commented:
Sh4d1

I can not login with any other account. When I hit ctrl+alt+del, the laptop blue screens.

Its my understanding that PC might be infected with "ANTIVIRUS XP 2010" virus.
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AnnOminousCommented:
Boot from a liveCD with an AV tool to scan for virii.

Or just swap in a know working drive and rebuild to differentiate between hardware and software. If it still fails, then its hardware. If it doesn't ...
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Sh4d1Commented:
Good advice, try to boot from live cd. If it will boot successfull hw is ok. If not then try some rescue disc from antivirus program maybe some virus screw your windows.

Btw You can still try to reinstall windows, but don't format only rescue reinstall. It will repair all damaged or removed windows files and all your settings, apps will be saved.
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atechieAuthor Commented:
Hi All,

I created a liveCD using Ubuntu 10.3 ( http://www.ubuntu.com/GetUbuntu/download ).  I found the "How to Cure a Windows Virus with Ubuntu Linux" video on youtube.com.

I'm scanning the laptop now.  Hope this works.
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atechieAuthor Commented:
Hi All,

I ran the laptop on the liveCD and ran the AV application on the c drive.  It found and deleted two infected fills. I removed the liveCD and rebooted the laptop.  Laptop booted to a  login screen. When I tried to log in as the local admin, the laptop blue screened.

Time to rebuild!!!  I ran the laptop on the liveCD and copied all the contents of hard drive to an extern USB drive.  I re-imaged laptop and restored user profile/files.

 
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AnnOminousCommented:
Not to sound too pedantic , but the original question does not specify whether you want to diagnose the blue screen or recover the files on the system (or both).

The suggested solution (which you followed) allowed you to recover all your data. It might have allowed you to correct the blue screen issue, but it did not. But it seems to be at minimum a partial solution.
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atechieAuthor Commented:
To resolve the issue, I re-imaged the laptop.  The suggested solutions were helpful in determining if the issue was either hardware vs OS. In the end, it was an OS issue.
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