Email rejection

I m continually getting these messages when my company tries to send e-mail to one other particular company.

Emailaddress on Thu, 1 Apr 2010 15:33:19 -0500
    Could not deliver the message in the time limit specified.  Please
retry or contact your administrator.
    <mail.terraassoc.com #4.4.7>
Emailaddress on Thu, 1 Apr 2010 15:33:19 -0500
    Could not deliver the message in the time limit specified.  Please
retry or contact your administrator.
    <mail.terraassoc.com #4.4.7>


This always appears from one company.  I do notice in the quques that at times other e-mail address take time to send but they do eventually send.

How can I fix this.
iFrogAsked:
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NewcoConnect With a Mentor Commented:
iFrog,
See if the below thread helps... I think is not your server, otherwise it would happen to all mail, not specific recipients/domains.
http://thebackroomtech.com/2008/03/28/troubleshooting-exchange-error-447-delivery-delay-and-failures/ 
 
Good luck!
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NewcoCommented:
are you running an exchange mail security of some sort? it looks like it takes time to scan the outgoing email.
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Haitham_KhCommented:
Hi,

Please try to contact the reciepients IT Department, as there might be a policy which cause a rejections for your emails to them.

Regards
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iFrogAuthor Commented:
Well we are running a trend micro security suite for the entire company which does handle mail.  Other than that I do not know of anything else.  Is there something I should check in exchange manager.
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NewcoCommented:
if you don't have anything that scans your email and you don't have problems sending emails to other people, then the problem exists at the receiving email server. Have you tried to contact the receiving IT admin?
you may want to change the NDR settings to give more times for notifications.



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NewcoCommented:
Here Microsoft's comment on the problem you are having:

Numeric Code: 4.4.7Possible Cause: The message in the queue has expired. The sending server tried to relay or deliver the message, but the action was not completed before the message expiration time occurred. This NDR may also indicate that a message header limit has been reached on a remote server or that some other protocol timeout occurred during communication with the remote server. Troubleshooting: This code typically indicates an issue on the receiving server. Verify the validity of the recipient address, and verify that the receiving server is configured to receive messages correctly. You may have to reduce the number of recipients in the header of the message for the host that you are receiving this NDR from. If you resend the message, it is placed in the queue again. If the receiving server is on line, the message is delivered.
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iFrogAuthor Commented:
our NDR's are set to allow 2 days.  should i allow more?
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NewcoCommented:
I think the best time is no more than 12 hours; you would not want to find out your email didn't get delivered two days after.

My suggestion is that the problem is at the receiving server... ;-)
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iFrogAuthor Commented:
Ok, we check with the individual that was not getting the e-mails.  There tech guy says nothing is stopping them on his side.  We have also go another domain now that will recieve e-mails from us, but it takes 2 days.
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