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Outlook profile lost following domain password change

We having numerous users report that after changing their domain password their Outlook profile has disappeared i.e. Outlook setup wizards starts.

The simple fix is to the re-create their Outlook profile, however this is becoming a big headache.

The problem only occurs if they change their password, everything works fine up until then.

Can anyone think of a reason why this would happen and possible fix?
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WMFS_SUPPORT
Asked:
WMFS_SUPPORT
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1 Solution
 
TimorosCommented:
It seems to me that when changing the password another user is created with the new password!
Can you verify this ?
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gupnitCommented:
wierd never heard of this yet...Changing password, removes the profile.Can you share the steps they follow
Thanks
Nitin Gupta (gupnit)
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WMFS_SUPPORTAuthor Commented:
To Timoros - I will verify as soon as I get another user to report the problem.  I will check what profiles they have.

To gupnit - The steps are as follows: -

User logs onto domain
90 day password has expired so user is prompted to change password
User changes password
Users profile loads i.e. desktop etc.
User tries to open Outlook and Outlook Wizard starts as if they have no Outlook profile
User contacts our Helpdesk
Helpdesk Remote Assist and setup Outlook profile again
Outlook works fine

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gupnitCommented:
Hi,
Can you once verify this operation in front of you. What you have mentioned is standard and should not affect anything in Outlook profile!
Thanks
Nitin
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WMFS_SUPPORTAuthor Commented:
Yes.  Confirmed user resetting domain password causes Outlook profile to be missing.  It is really odd.  I am in the process of checking the NTUSER.DAT file to identify registry enteries for Outlook profile.
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WMFS_SUPPORTAuthor Commented:
Following a lot of throubleshooting and testing to try and determine the exact nature of the fault I felt that the issue was profile related rather than specifically Outlook profile related.

Found the following MS KB http://support.microsoft.com/kb/958058 and downloaded the HotFix.  Applied the Hotfix to a PC and this resolved the problem i.e. user changes password and Outlook loads fine.

Will report back to confirm back once I have deployed Hotfix to the remaining PC's and full tested.
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gupnitCommented:
Gr8, we will wait !
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WMFS_SUPPORTAuthor Commented:
Patch doesn't seem to fix issue, but I have implemented a change as idenifited here :

http://social.technet.microsoft.com/Forums/en/itproxpsp/thread/56358aaf-3b59-46c4-a8df-b592fe6b4d2a

Basically, I have changed a GPO which stops the deletion of local profiles when a roamining profile user logs off.

Will report back.
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WMFS_SUPPORTAuthor Commented:
GPO change does not fix problem.  Any ideas?
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WMFS_SUPPORTAuthor Commented:
Found the issue - the problem was because we were deleting local profiles using the delprof tool.  This link explains reason for the problem:

http://blogs.technet.com/b/mrsnrub/archive/2009/10/02/terminal-services-roaming-profiles-password-change-at-logon.aspx

To resolve the issue we stopping deleting local profiles the devices.
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