Antivirus Spamware crippling computers.

Two of our computers are infected with Antivirus Xp/XP Smart Security.  how do we get rid of these malware applications.
HANDY1FORGODAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

kennyhenaoCommented:
First, download rkill and ComboFix from bleepingcomputer.com (and only from them!!!)

You will need to download from another PC and copy via USB.

Run rkill to terminate virus processes, then run combofix to remove infections.

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

0
optomaCommented:
For smart security:+ try it for av xp:
Run Hitmanpro.exe and rename to Hitmanpro.cmd
Once renamed run scan
http://www.surfright.nl/en/hitmanpro

Run Malwarebytes quick scan + post logfile
Malwarebytes http://www.malwarebytes.org/mbam-download.php
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
The Ultimate Tool Kit for Technolgy Solution Provi

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy for valuable how-to assets including sample agreements, checklists, flowcharts, and more!

rpggamergirlCommented:
OR:
Run exeHelper.... and if the problem persists run ComboFix as suggested and attach the logfile here for us to check.
Please download exeHelper.
http://www.raktor.net/exeHelper/exeHelper.com 
Double-click on exeHelper.com to run the fix.
A black window should pop up, press any key to close once the fix is completed.
0
HANDY1FORGODAuthor Commented:
My apologies  to the group, I was involved in a near death collision and spent the better part of the last  two weeks in and out of hospital.  As a result, i have not had time to go over these suggestions since I have not been at work but just beginning to do some catch up work via laptop from home.  Please bear with me as I value your service.

Sincerely,

Carl at St. Andrew's UMC
0
optomaCommented:
No prob.
Hope all is ok :)
0
HANDY1FORGODAuthor Commented:
Easy is a relative term when applied to an old geek like me, still got a lot to learn but was able to get similar success with both solutions.  Thanks a bunch.
0
optomaCommented:
You're welcome! Take care..
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Anti-Virus Apps

From novice to tech pro — start learning today.