Contents of email attachment is displayed as gibberish in body of email

User is receiving emails where the contents of the email are actually displayed in the body of the email mostly as gibberish.
This problem occurs only with specific emails that are sent to a large number of recipients. Emails with attachements sent to just this user are fine.
Have had this problem before and belive it's related to Symantec's anti-virus and believe it is cured by disabling email scanning.
Any ideas?
joecochranAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Glen KnightCommented:
Can you uninstall Symantec (disabling if will not help) and then re-install the latest version of the software.

It may just be a bad installation.
0
JohnBusiness Consultant (Owner)Commented:
I agree with the above comment. I have Office 2007 (different than you) on Windows 7 Pro and all emails are displayed just fine. Have you check that you have all the appropriate fonts and language sets installed when you installed Office?  ... Thinkpads_User
0
joecochranAuthor Commented:
Did some more testing and it is not related to Symanted anti-virus. Tested on a brand new Windows 7 PC with Office 2003 installed and the specific email was displayed as described - all recepients and the attachments are all in the body of the email. This only happens when our CFO sends out our daily sales reports to a large number of recepients. If the report is sent to the specific users with Windows 7 PC's only, all is fine. So...it's related to sending to a large number of email addresses. I have also had the same exact problem with Vista and ended up downgrading them to XP to resolve the problem. Someone else must be having this problem!
0
The Ultimate Tool Kit for Technolgy Solution Provi

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy for valuable how-to assets including sample agreements, checklists, flowcharts, and more!

JohnBusiness Consultant (Owner)Commented:
You may wish to consider upgrading to Office 2007. I have read that Office 2003 might work with Vista and Windows 7, but Office 2007 works better with the latest system. The comment I agreed to above was bad installation, but you are saying you installed Office 2003 on Vista and on Windows 7. so I think that pretty much rules out bad installation. I have not had a problem with Symantec either.

So to boil it down, consider upgrading Office to V2007 (You can use Compatability mode to ensure compatabilty with users of Office 2003 and earlier). ... Thinkpads_User
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
joecochranAuthor Commented:
Upgrading to Outlook 2007 seems to have solved the problem.
0
joecochranAuthor Commented:
Upgrading to Outlook 2007 seems to have resolved the problem.
0
JohnBusiness Consultant (Owner)Commented:
Thank you and thanks for the update. ... Thinkpads_User
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.