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Contents of email attachment is displayed as gibberish in body of email

User is receiving emails where the contents of the email are actually displayed in the body of the email mostly as gibberish.
This problem occurs only with specific emails that are sent to a large number of recipients. Emails with attachements sent to just this user are fine.
Have had this problem before and belive it's related to Symantec's anti-virus and believe it is cured by disabling email scanning.
Any ideas?
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joecochran
Asked:
joecochran
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1 Solution
 
Glen KnightCommented:
Can you uninstall Symantec (disabling if will not help) and then re-install the latest version of the software.

It may just be a bad installation.
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John HurstBusiness Consultant (Owner)Commented:
I agree with the above comment. I have Office 2007 (different than you) on Windows 7 Pro and all emails are displayed just fine. Have you check that you have all the appropriate fonts and language sets installed when you installed Office?  ... Thinkpads_User
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joecochranAuthor Commented:
Did some more testing and it is not related to Symanted anti-virus. Tested on a brand new Windows 7 PC with Office 2003 installed and the specific email was displayed as described - all recepients and the attachments are all in the body of the email. This only happens when our CFO sends out our daily sales reports to a large number of recepients. If the report is sent to the specific users with Windows 7 PC's only, all is fine. So...it's related to sending to a large number of email addresses. I have also had the same exact problem with Vista and ended up downgrading them to XP to resolve the problem. Someone else must be having this problem!
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John HurstBusiness Consultant (Owner)Commented:
You may wish to consider upgrading to Office 2007. I have read that Office 2003 might work with Vista and Windows 7, but Office 2007 works better with the latest system. The comment I agreed to above was bad installation, but you are saying you installed Office 2003 on Vista and on Windows 7. so I think that pretty much rules out bad installation. I have not had a problem with Symantec either.

So to boil it down, consider upgrading Office to V2007 (You can use Compatability mode to ensure compatabilty with users of Office 2003 and earlier). ... Thinkpads_User
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joecochranAuthor Commented:
Upgrading to Outlook 2007 seems to have solved the problem.
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joecochranAuthor Commented:
Upgrading to Outlook 2007 seems to have resolved the problem.
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John HurstBusiness Consultant (Owner)Commented:
Thank you and thanks for the update. ... Thinkpads_User
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