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forrest2002

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Why is the KMS count decreasing

Today we tried to activate another Windows 7 machine and received the following error:

0xC004F038
The software Licensing Service reported that the computer could not be activated. The count reported by your Key Management Service (KMS) is insufficient. Please contact your system administrator.

I actually installed Windows using a VL copy of Windows 7 and not via an .wim image.

When I check our actual count I saw it was 20. So I reloaded it again and checked the count and this time it says its 18. The count at one time was well above 25 because I have activated many other systems before this with no issues.

What would be causing the count to decrease. I have read many documents as to why it will not increase but none stating why it would decrease.

Thanks.
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Tripyre

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forrest2002

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So this will only affect my ability to activate new installations correct? Those that are active and as long as they "check-in" every 180 days and no drastic hardware changes are made will remain active?

Thanks,
Forrest
That is correct.