DELL 5110CN does not send email notification anymore!

We got a new DELL 5110cn laser printer under warranty exchange and now our email notification does not work when resources are low. The original printer sent out notifications just fine. Our settings in the new printer must need reconfiguration. I phoned DELL, they said getting the email notification was out of scope due to the email server settings etc. I am trying to send to an outside POP account not the internal Exhcnage Account.
Any ideas?
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Blue Street TechLast KnightAsked:
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PriceDCommented:
Did you try sending internal?

For external try using an external smtp server and pop server and see if that works.  Also, make sure you have both the pop and smtp settings set.  also, make sure the "sent from" address is entered as well.
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Blue Street TechLast KnightAuthor Commented:
Yes i have - still fails when trying to use admin from internal exchange.
I have all the settings right for the POP account however, there are some fields i do not know.
See attachment.
should the DNS be the internal exhcnage mail server (SBS 2k3)?

EmailAlertInfo.gif
DNSinfo.gif
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Blue Street TechLast KnightAuthor Commented:
Should the DNS be pointing to the internal exchange mail server (SBS 2k3) or somewhere else?
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Cris HannaSr IT Support EngineerCommented:
yes..dns should point to the sbs server
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Blue Street TechLast KnightAuthor Commented:
Nothing changed.
So just to clarify, even though i am trying to use and send from an external email server, the DNS should still be set to the internal SBS server?
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Blue Street TechLast KnightAuthor Commented:
any other ideas why we cant get this to work?
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bbaoIT ConsultantCommented:
> Should the DNS be pointing to the internal exchange mail server (SBS 2k3) or somewhere else?

the DNS setting should be pointing to a DNS server (internal DNS if your mail server is internal), not the EXCHANGE server (mail server).
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Blue Street TechLast KnightAuthor Commented:
To clarify, I have a Mail server (Offsite) and an SBS Exchange server (onsite). We used to send the alerts via the offsite server, which is what we would like to do again in this instance. However at this point, I would welcome either option to send alerts.
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bbaoIT ConsultantCommented:
> I have a Mail server (Offsite) and an SBS Exchange server (onsite)

this is for the setting of Primary SMTP Gateway... i was talking about DNS above...

>> Should the DNS be pointing to the internal exchange mail server (SBS 2k3) or somewhere else?
> the DNS setting should be pointing to a DNS server (internal DNS if your mail server is internal), not the EXCHANGE server (mail server).

this is for DNS, which translates a domain name into IP address.
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Blue Street TechLast KnightAuthor Commented:
sorry for the confusion...what i was attempting to clarify was that i wanted to know if i should be using the internal DNS server (the SBS box) or should i have it pointed to an offsite DNS server e.g. 4.2.2.2 or ISPs, etc. or does it even matter.

Irrespectively, i have the DNS pointing to the internal DNS server (the SBS box). I have tried pointing the DNS to and offsite DNS server e.g. 4.2.2.2, etc with no luck.

Am I on the right path? Any ideas?
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Blue Street TechLast KnightAuthor Commented:
I still do not understand why notifications are not working.
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bbaoIT ConsultantCommented:
> if i should be using the internal DNS server (the SBS box) or
> should i have it pointed to an offsite DNS server e.g. 4.2.2.2 or ISPs, etc.

if the mail server has only an internal IP address (say, an internal mail server), you should internal DNS. for external email server, use external DNS.
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Blue Street TechLast KnightAuthor Commented:
Ok. It did not change anything? Have you taken a look at the screen shots?
Is there something i am missing?
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☠ MASQ ☠Commented:
Were you using the same fixed IP address on the previous printer?
Or were you using DHCP and reserving the printer address? (just wondering if somewhere there's a reservation for this IP using the MAC of the old printer)
 
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bbaoIT ConsultantCommented:
> It did not change anything?

it's just a setting, won't change or destroy others :))

> Have you taken a look at the screen shots?
> Is there something i am missing?

yes. it looks fine.
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Blue Street TechLast KnightAuthor Commented:
@MASQUERAID: I believe it is the same IP as the old. Both were static IPs not DHCP.
 @bbao: what i  ment by "It did not change anything?" is it did not resolve the issue.
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Blue Street TechLast KnightAuthor Commented:
@MASQUERAID: I confirmed that it is using the same IP as the old.
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Blue Street TechLast KnightAuthor Commented:
@MASQUERAID: you recommend i issue it a new IP?
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☠ MASQ ☠Commented:
Depends how you've configured printing.  If the computers connect using the hostname rather than the IP then try setting it to DHCP and let it find it's own address then reserve that if you need to.
If it doesn't work you've still got the fixed address you can restore it to.
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Blue Street TechLast KnightAuthor Commented:
it is configured using IP...
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bbaoIT ConsultantCommented:
just realised this: does your SMTP gateway support email relay for your email address?

for most default configurations today, an email server will not allow anonymous email relay in turn to prevent spamming. so you will not receive any notification if the email server ignores all the emailing requests from that DELL printer.
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Blue Street TechLast KnightAuthor Commented:
hmmm....im not sure...the offsite mail server is in a shared hosting environment. But the same email server sent previously ok. i have tried the different security configs too that the SMTP offers e.g. (smtp auth simple, pop before smtp, invalid, etc.)
How can i get around this maybe send via the smtp server (sbs exchange) onsite?
im totally stumped on this one.
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bbaoIT ConsultantCommented:
in your screenshot, the setting for "Email send authentication" is "Invalid"... what's the other options available?
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Blue Street TechLast KnightAuthor Commented:
Invalid;
POP before SMTP (Plain);
POP before SMTP (APOP);
SMTP AUTH (Plain);
SMTP AUTH (Login);
SMTP AUTH (CRAM-MD5);
SMTP AUTH (AUTO);
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bbaoIT ConsultantCommented:
and you have tried all the SMTP authentication methods with no luck??
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Blue Street TechLast KnightAuthor Commented:
yes.
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bbaoIT ConsultantCommented:
better ask the admin of that remote mail server what kind of authentication they do support and the related requirements...

anyway, if you still have energy on this, you may use network sniffing tools to detect if the printer can actually send out SMTP messages and what's the response from the server... that must reveal what the hell is going on there... but it is time consuming. is it worthwhile... hehe :)
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Blue Street TechLast KnightAuthor Commented:
hosting company tech typically are very tech but i will give them a call.
i know that in Outlook it is setup as:
SMTP requires authentication & to use same settings as incoming.
not sure if that helps.
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Blue Street TechLast KnightAuthor Commented:
i was able to confirm the email host provider does not support email relay. How would i be able to tell if my server does or not?
I also tried smtp server as 127.0.0.1 (local host) and it gives me a msg isntead of unable to connect...it gives "Connection pending until printer sends an alert"
So i need to get in there tomorrow and test it.
Any thoughts?
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bbaoIT ConsultantCommented:
it seems what i speculated was right.

since you have your internal mail server, you may configure it to relay your SMTP alerts.

however, you may also consider using your IIS server to relay the SMTP messages

XCON: How to Configure the IIS SMTP Service to Relay SMTP Mail
http://support.microsoft.com/kb/230235
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Blue Street TechLast KnightAuthor Commented:
Can't seem to get this resolved.
Waiting to hear back if i have approval to execute the IIS SMTP relay.
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Blue Street TechLast KnightAuthor Commented:
Thank you for all your time on this!
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