Courier V.Everyting EXT PnP (v90-x2) Fax on SBS2008

Haven't seen one of those in a while, it usually means a line problem or AT commands need to configure the modem properly. It could also be the switches on the back need to be set properly or you may need to reset it to default settings. It has been a long time since I configured one of those modems. I would suggest a USB fax/modem they work with no configuration, that is what I've used in the last few years.
If you definately need to use this modem then I can try to assist you, but to save you time I would suggest the above. btw, I'm assuming this an external serial modem?
Hope this helps.

Hi, yes I'm afraid I have to use this modem as that's what the client already has.  It is a serial modem as well, sorry I missed that bit.

For future reference however do you have a recommended usb fax/modem?

No not really any will do the trick and they usually cost around $40-50. That's why I said before you break your neck by banging into the wall over this you might want to consider it. First I would make sure there is no problems with the line, I have had this bite me more than once.
I could find you the default settings and how to do it if you can get me the exact model number, It's sounds like a U.S. Robotics modem, which has gone by the way of the dinosaur:-).

The courier V.Modems are supposed to be the best.. Next would be Multi-tech.
Have you checked the website for firmware updates?

I'm getting event ID 32092 error messages in the event logs if that helps?

How would I check the firmware on the device to begin with please?