subscript out of range
Hello Experts,
I am trying to print labels from ddtrack website but I am unable to because of this error message, Please can someone advise how can I go about fix this?
Please have the Webpage error details below
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0)
Timestamp: Thu, 8 Apr 2010 08:31:41 UTC
Message: Automation error
Line: 462
Char: 2
Code: 0
URI: https://www.ddtrack.co.uk/ddlibSU.js
Message: Object doesn't support this property or method
Line: 462
Char: 2
Code: 0
URI: https://www.ddtrack.co.uk/ddlibSU.js
Message: Object doesn't support this property or method
Line: 462
Char: 2
Code: 0
URI: https://www.ddtrack.co.uk/ddlibSU.js
I am trying to print labels from ddtrack website but I am unable to because of this error message, Please can someone advise how can I go about fix this?
Please have the Webpage error details below
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0)
Timestamp: Thu, 8 Apr 2010 08:31:41 UTC
Message: Automation error
Line: 462
Char: 2
Code: 0
URI: https://www.ddtrack.co.uk/ddlibSU.js
Message: Object doesn't support this property or method
Line: 462
Char: 2
Code: 0
URI: https://www.ddtrack.co.uk/ddlibSU.js
Message: Object doesn't support this property or method
Line: 462
Char: 2
Code: 0
URI: https://www.ddtrack.co.uk/ddlibSU.js
ASKER
hi
thanks for the reply
have tried but still the same error coming up
run time error '9'
subscript out of range.
thanks for the reply
have tried but still the same error coming up
run time error '9'
subscript out of range.
Dear,
Ok. Could you modify the web site ?
It seam that the error come because the method "document.all.LabelPrinter
Best Regards
Ok. Could you modify the web site ?
It seam that the error come because the method "document.all.LabelPrinter
Best Regards
ASKER
well, i am only trying to use this website, i have no access to the source code at all, this being an external website.
it does work on other machines but the problem seems to be on this computer IE
it does work on other machines but the problem seems to be on this computer IE
Dear ok,
Do have tried to restore the default setting of IE ?
Also you could try to use another web browser.
Best Regards
Do have tried to restore the default setting of IE ?
Also you could try to use another web browser.
Best Regards
ASKER
the application on this website only works in IE, hence I cannot try on any other browsers.
usually when I go to this website for the first time, I would be asked to install supporitng Active X control and also install DDtrack printer...
i think for some reason the control or ddtrack pritner setup is not working, i wonder if you know how can i force the web page to install active x control and do the printer setup ?
please let me know
usually when I go to this website for the first time, I would be asked to install supporitng Active X control and also install DDtrack printer...
i think for some reason the control or ddtrack pritner setup is not working, i wonder if you know how can i force the web page to install active x control and do the printer setup ?
please let me know
ASKER CERTIFIED SOLUTION
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ASKER
ok have tried but still geting the same error message...
SOLUTION
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You could try to run the site in compatibility mode.
In IE8 choose options-compatibility view settings and add the site https://www.ddtrack.co.uk.
Best Regards