Cannot print from internet explorer 8

My uncles purchased a laptop and printer for my grandfather. The printer is an HP all-in-one (CD056A) and the dell is a 1555 Studio. The laptop and printer are wireless, I believe connected through the router and not bluetooth. Anyhow they are able to print from the laptop in microsoft office and pother applications, but not internet explorer 8. I had them install mozilla firefox and they are able to print, but would like to see if I can find a solution for the internet explorer option.
italo5696Asked:
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TK-77Commented:
Are you getting any error messages when trying to print from IE? Did you try reinstalling IE?

TK
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mrroonieCommented:
a couple of things to try -  

go Internet Options> Security> Internet Zone> Scripting> Active Scripting>
Enable.

try printing again. if still not joy look in program files for  \Program Files\Microsoft Software Inventory Analyzer

if it's there uninstall it (should be in add/remove programs in control panel)
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mark1208Commented:
Hi italo5696,

To help narrow this down a bit, can you try the following and provide additional feedback?

1) Pause the printer queue (instructions for Windows XP, Vista, or Windows 7) and retry the job from IE--that way we can be sure that the job is at least making it from the application to the print spooler. Do jobs appear in the print queue in this scenario?

2) When printing from IE, are you clicking the Printer icon (to the left of the Page drop-down list in the Command Bar)? Or are you using File (Alft+F) > Print...?

3) Can you provide the exact version of IE you are using (Help icon in Command Bar or Alt+H > About Internet Explorer). Should be 8.0.7600.nnnnn

4) What page or URL are you attempting to print?

5) What operating system are you using?


Should be able to help more once you respond.  :)

Hang in there!
-Mark
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mark1208Commented:
Apologies for the duplicate post ... I meant to also suggest resetting IE to defaults using Tools > Internet Options > Advanced > Reset... (big button at the bottom, right-hand corner).

Disclaimer here ... please read before using.  :)

Good luck!
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italo5696Author Commented:
This is going to be difficult as the printer is 8 hours away.....

I am fairly certain the job is getting queued. No error messages. The issue 'must' be with IE as it will print from firefox. They were printing from the printer icon. I know they are using IE 8, not sure more specific than that. They were trying to print an e-mail from hotmail (travel itinerary). The OS is windows 7. Will try and get some more information.
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mark1208Commented:
Oh no ... 8 hours away! And I thought *I* was the only one who had to troubleshoot their families' computers from afar.  :)

Check out Citrix GoToAssist Express if you're in the market for a remote support tool that will play nice with routers/firewalls. They have a 30-day free trial and reasonable one-time and monthly rates thereafter. If you're grandfather's not too computer-savvy but has a broadband Internet connection, it might be easier for all involved for you to "drive" while he watches.

Otherwise, if you're going to go the  "walk him through it over the phone" route, I'd try the advanced Reset option out of the gate.

Happy troubleshooting ... glad to lend a hand when/if you need it!
-Mark
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mark1208Commented:
Hi italo5696, any luck with the IE Reset option or other recommendations listed above? Just following up to see if/how things are progressing.

Thanks,
Mark
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italo5696Author Commented:
still waiting to hear back from 'onsite' techs.....
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italo5696Author Commented:
...but here is what I know:

1) Pause the printer queue (instructions for Windows XP, Vista, or Windows 7) and retry the job from IE--that way we can be sure that the job is at least making it from the application to the print spooler. Do jobs appear in the print queue in this scenario?

They were able to print from mozilla firefox.

2) When printing from IE, are you clicking the Printer icon (to the left of the Page drop-down list in the Command Bar)? Or are you using File (Alft+F) > Print...?

Printer icon

3) Can you provide the exact version of IE you are using (Help icon in Command Bar or Alt+H > About Internet Explorer). Should be 8.0.7600.nnnnn

4) What page or URL are you attempting to print?

see response to #1?

5) What operating system are you using?

Windows 7
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mark1208Commented:
italo5696, thanks for following up ... appreciate the additional info!

I'm still hoping that the Reset button will do the trick for you. Let me know how that turns out. Also, with scenario #1, printing successfully from Firefox only confirms that: 1) firefox can spool to the print queue, and 2) connectivity between the print queue and printer is working as intended. This doesn't ensure that IE can reach the print queue, so we'll still need to rule out that scenario by pausing the print queue and retrying a job.  :)

Hope this helps! Anxious to see how it turns out when the "onsite techs" get back to you.
-Mark
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mark1208Commented:
Just following up ... any luck with the IE Reset option?

-Mark
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italo5696Author Commented:
Still waiting to hear back. they may just be going with mozilla. i will give it another week or so and then close out this question (still assigning points). sorry about that and thanks for your patience.
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BorfordCommented:
If this is Vista or above, right click the IE icon and choose "run as administrator". If it will then print from IE, it is an issue with the security SW. This is a common problem that pops up once in a while. You can then use this as a work around until the next security update fixes the problem.

Brian
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italo5696Author Commented:
Okay I am going to give up on this one. Thanks for your help.
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