Raid controller alert question

Hi,

We are getting few alerts from yesterday from the raid controller. What may be the problem?

Apr  8 09:00:47 dex12 nrpe[7857]: Command completed with return code 1 and output: DELL STORAGE WARNING - Controller battery 0:ok  Controller perc 4e/di:non-critical  Enclosure backplane:ok  virtual disk 0:ok  virtual disk 1:ok  ¿¿¿
Apr  8 09:00:47 dex12 nrpe[7857]: Return Code: 1, Output: DELL STORAGE WARNING - Controller battery 0:ok  Controller perc 4e/di:non-critical  Enclosure backplane:ok  virtual disk 0:ok  virtual disk 1:ok  ¿¿¿
Apr  8 09:05:47 dex12 nrpe[7989]: Command completed with return code 1 and output: DELL STORAGE WARNING - Controller battery 0:ok  Controller perc 4e/di:non-critical  Enclosure backplane:ok  virtual disk 0:ok  virtual disk 1:ok
mokkanAsked:
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DavidConnect With a Mentor PresidentCommented:
What is exact model number of controller, firmware revision, and logical disk config?  Where are you seeing these messages?  
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charlestasseConnect With a Mentor Commented:
From what you have posted it looks like the Raid Battery is throwing either Sensor warnings or is performing its Re-Learn Cycle.
Did you see this after a reboot?
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PowerEdgeTechConnect With a Mentor IT ConsultantCommented:
Have you recently installed/updated OpenManage?  Are you using Array Manager or Server Administrator?  In OpenManage, what is your RAID setup and what is the status of each drive?  What is the status of your battery?  If all shows ok, then I'm guessing this 2800/2850 is rather old and is in need of firmware updates.  First get a backup, then update BIOS and ESM, then RAID driver, then firmware.  There is also a backplane firmware update for older 8G servers.
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mokkanAuthor Commented:
Thank you guys. Yes, it is running on 2850. Her is the output of the controller.

omreport storage  controller
 Controller  PERC 4e/Di (Embedded)

Controllers
ID                                            : 0
Status                                        : Non-Critical
Name                                          : PERC 4e/Di
Slot ID                                       : Embedded
State                                         : Degraded
Firmware Version                              : 521X
Minimum Required Firmware Version             : 522D

How backup the firmware?
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mokkanAuthor Commented:
Also, we are having same issue on 2950 as well. Firmware for RAID is up to date, but driver is not update to date.
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DavidConnect With a Mentor PresidentCommented:
It says degraded, so either the problem is with a physical drive,  a degraded LUN, the battery, or firmware/drivers/software.   Making sure the physical disks/LUNs are OK is easy, just see if they are all online.   If you've had this system for years, then probably the battery can't hold a charge.  It wouldn't hurt replacing it, but make sure you have a full backup as this is best practice.  The configuration is supposed to survive a battery change, but nothing is guaranteed.  The online manual for the controller at dell's site will give you P/N of a battery.

If battery of controller is going out, probably not a bad idea to replace the battery on your motherboard at the same time, since you have to open it all up anyway.
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mokkanAuthor Commented:
I think there is no probem with  physical drives. when I omreport vdisk I didn't see any error message.
How do I confirm that battery is giving the problem.

omreport storage   vdisk
List of Virtual Disks in the System

Controller PERC 4e/Di (Embedded)
ID                       : 0
Status                   : Ok
Name                     : Virtual Disk 0
State                    : Ready
HotSpare Policy violated : Not Applicable
Progress                 : Not Applicable
Layout                   : RAID-1


ID                       : 1
Status                   : Ok
Name                     : Virtual Disk 1
State                    : Ready
HotSpare Policy violated : Not Applicable
Progress                 : Not Applicable
Layout                   : RAID-0
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DavidConnect With a Mentor PresidentCommented:
Well safest thing is to make sure you have a full backup, then update drivers, software, firmware (reading release notes, of course), and if error message still continues, then I would replace batteries.

You may get a better response if you go to the dell community support site.  It sucks when you don't get detailed errors, but maybe somebody there has seen this specific message before
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Handy HolderConnect With a Mentor Saggar maker's bottom knockerCommented:
Simply googling for "Minimum Required Firmware Version   : 522D" tells me that PowerEdgeTech is right and the firmware needs updating.
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charlestasseConnect With a Mentor Commented:
 
PERC 3/4 RAID controller driver 6.46.2.32 for Server 2003 32bit, released 6/7/05, recommended, *DON'T reboot, do firmware next: http://ftp.us.dell.com/ide/RAID_DRVR_WIN_R99970.EXE 
For 64 bit you must use this one, v6.46.3.64: http://ftp.us.dell.com/scsi-raid/RAID_DRVR_WIN_R100373.EXE 


 
PERC 4e/Di RAID controller firmware 5B2D, released 10/7/08 Windows update package, : http://ftp.us.dell.com/scsi-raid/RAID_FRMW_WIN_R186634.EXE 
 
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PowerEdgeTechConnect With a Mentor IT ConsultantCommented:
The battery is managed by the controller, so updating the firmware may help alleviate any mixed messages it is receiving.  As dlethe said, once everything is updated, then you can take the battery messages at face value and replace the battery if it is still giving you messages.  

In OpenManage, go to Storage>PERC and there should be a Battery section there, giving you its current status.
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