Foxit Causing Word "changes to normal.dot" Warnings

This is about a conflict between Microsoft Word 2003 and Foxit Phantom Suite PDF software.

The PC is a Windows 7 Ultimate 64-bit Dell Workstation. After installing the Foxit Phantom Suite PDF software, every time I close Word the warning about changes to normal.dot comes up (see attached screenshot).

Uninstalling Foxit eliminates the warning. I checked what add-ins are installed when Word starts. The problem file seems to be the Foxit add-in fpc_wordaddin.dll which creates the Foxit toolbar. Renaming the file does not work - the file gets recreated automatically. Simply disabling the toolbar also does not work.

I submitted a ticket to Foxit support but that is painfully slow with only one round of messages per day and no resolution as of yet.

Does anyone know how to eliminate this warning message while keeping Foxit installed?

WordWarning.jpg
Peter ByeRetiredAsked:
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GrahamSkanRetiredCommented:
This message is usually only seen if there are two instances of Word open, so that the template is potentially updatable from two sources. It might be worth checking that with Task Manager that there isn't another invisible instance running.
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Peter ByeRetiredAuthor Commented:
I just checked. There is only one instance of Word (winword.exe *32) running. I assume a Word instance could not be buried inside a svchost.exe service. If it is of any use I can post a screenshot of the services from Task Manager.

Pete
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GrahamSkanRetiredCommented:
You could try saving the template and setting its Saved property (belt & braces) in a macro called AutoExit.


Sub AutoExit()
    NormalTemplate.Save
    NormalTemplate.Saved = True
End Sub

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Peter ByeRetiredAuthor Commented:
Hi GrahamSkan,

I don't fully follow this. Would this be a macro I create and save in normal.dot? What is the reference to belt & braces?

This looks like it would automatically save the normal.dot template upon exiting Word. If so, I could achieve the same effect by unchecking the option in Word to ask before saving Normal template. I don't want to do that since it exposes my normal.dot template to modifications others programs (or viruses / trojans?) might make.

I should have pointed out in my first post that unchecking that option also fixes the problem but that I am trying to avoid that. I like being asked to save changes, when they are "real" changes.

Pete
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GrahamSkanRetiredCommented:
Sorry. If something changes the normal template, you must choose between being notified or not being notified. There isn't an option to select what changes you want to ignore.
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Peter ByeRetiredAuthor Commented:
I have seen references on the web to how poorly-designed add-ins can cause this type of problem.

From a different angle is there a way to disable the Foxit add-in so that it is not there to create the spurious changes to Normal.dot? As I mentioned in my first note, simply renaming the file does not work since it is recreated automatically.
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GrahamSkanRetiredCommented:
I don't know that add-in, but I expect that it is working in the way that it is designed, and that changing the Normal template wasn't expected to be a problem.
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Peter ByeRetiredAuthor Commented:
I  found a solution. The add-in provides the Foxit Phantom toolbar and Foxit Creator button, which I do not need. I just use the Phantom Printer added as a regular Windows printer.

Unregistering the DLL immediately resolved the problem. No more warning messages.
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GrahamSkanRetiredCommented:
That's good news. Well done. You'll be able to tell Foxit if/when they reply.
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