Micirsoft Fax stops working after logging out

Posted on 2010-04-08
Medium Priority
Last Modified: 2012-05-09
When we log out of our Server 03 machine, faxes stop flowing. If the system if locked, they still work. It is not until we log back in and open up the fax console that faxes start working again. The fax console must be re-opened after logging back in for the faxes to start working. We have re-installed the fax service several times with the same results. Any ideas are appreciated.  
Question by:bshrift
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LVL 23

Expert Comment

by:Justin Durrant
ID: 30749986
Is the fax service running as the account you are logging in with?

Author Comment

ID: 30811662
No.  We had thought that as well and everything has been checked over in regards to it.  Thanks for the comment though!

We have opened up a ticket with Microsoft Support.  I will post what the resolution is when I get one for future reference to the community.  This one has stumped us for a month now and the client heavily relies on faxing to do their bids for jobs.
LVL 23

Expert Comment

by:Justin Durrant
ID: 30819216
Ok.. weird one.

Keep us updated!

Accepted Solution

bshrift earned 0 total points
ID: 32157217
Turned out that it was the new modem that we had installed.  Apparently, it's a Win Modem and according to Microsoft support, they're not designed for servers and usually must have a user logged in to accept an incoming fax.  Though we thought we had ruled out hardware and I remember taking out the USB modem that was in there, we must not have disabled the internal modem which was the Win Modem.

So, for future reference, if you want to install a new modem into a server, make sure it's NOT a Win Modem and you should be fine!

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