Outlook rules do not automatically move emails to inbox

We have an email address setup in Exchange that forwards to an external address (used for a hosted helpdesk system).  We also have notifications setup to email various people on the helpdesk team when a new ticket is created.  Most of the time the emails are arriving in the users inbox, although for some users they goto the Junk folder in Outlook.  Outlook is tagging some of these messages as spam and it does not matter if we use Low or High Junk Email settings.  

To work around this issue I created rules to move emails with the subject "New Ticket" to my inbox.  This works for me most of the time, but a few people still get many messages with that subject left in the Junk folder.  If I go into Rules and Alerts and Run Rules Now the messages will be moved to the inbox.  Even though the rule is enabled these messages are only being moved when the rule is ran manually.  What can be done to resolve and/or workaround this issue?

Thanks
skinneeJAsked:
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cornetthdCommented:
Outlook is processing the Junk mail rules before applying your custom rules.  You could have the users add the from address to the safe senders list.

On the Tools menu, click Options.
Click Junk E-mail.
Click the Safe Senders or Safe Recipients tab.
Click Add.
In the Enter an e-mail address or Internet domain name to be added to the list box, enter the name or address you want added, and then click OK.
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skinneeJAuthor Commented:
We added the email address of the helpdesk to the users safe senders list and we are still having this issue.

Since Outlook is processing Junk mail rules before custom rules is it possible to schedule Outlook rules to run as a task?  I found a webpage that has a vbscript on this but not an experience scripter.  I tried running this script unchanged and it does nothing.  Any ideas?


'Change the following three constants as desired
Const SHOW_PROGRESS = True
Const INCLUDE_SUBFOLDERS = False
Const UNREAD_MSGS_ONLY = 2
Dim olkApp, olkSes, olkFolder, olkRule
Set olkApp = CreateObject("Outlook.Application")
Set olkSes = olkApp.GetNameSpace("MAPI")
'Change Outlook on hte next line to the name of your mail profile'
olkSes.Logon "Outlook"
Set olkFolder = olkSes.GetDefaultFolder(6)
For Each olkRule In olkSes.DefaultStore.GetRules
olkRule.Execute SHOW_PROGRESS, olkFolder, INCLUDE_SUBFOLDERS, UNREAD_MSGS_ONLY
Next
Set olkRule = Nothing
Set olkFolder = Nothing
olkSes.Logoff
Set olkSes = Nothing
Set olkApp = Nothing

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IvaSoftCommented:
Try to use third-party utilities like SpamMover or MAPILAB Rules.

Regards,
Victor
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skinneeJAuthor Commented:
I have asked a new question for this issue in Programming > VB Script.  This question can be closed.
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