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OCS 2007 R2 - Call Handling For Groups

We have deployed OCS 2007 R2 with Exchange 2007 UM.

I have setup an auto attendant so outside customers can call a specific store. I want them to be prompted.. like press 1 for Leasing. When the outside user presses one, it rings an entire group of people in the store.

So far I haven't found a way to do this. Any thoughts?

You cannot assign one extension to multiple people, I dont want to use a human to route calls to a group using Attendant.. so what can I do?
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newageconsulting
Asked:
newageconsulting
2 Solutions
 
adamg12345Commented:
Hi,

Your best option is to look at the Response Group functionality.

Which allows you to set-up some basic IVRs which may fulfil your needs.

It will also let you distribute calls to a group of people.

Adam
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Jeff_SchertzCommented:
As Adam mentioned, you'll need to utilize the Response Group Service to do this.  For that functionality you'll need to create an RGS Contact for each dial-in number, and then define RGS Agents, Queues, and Groups.  From there you can create a new workflow type of "Enhanced Hunt Group" to utilize an automated attendant.

See this portion of the documentation for requirements and deployment details for RGS:
http://technet.microsoft.com/en-us/library/dd441254(office.13).aspx
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newageconsultingAuthor Commented:
That works for me. Thanks guys!
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