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Windows 7 Remote Assistance 'Your Offer To Help Could Not Be Sent"

I have an issue happening now with my Win7 Pro workstation. It just started a couple of days ago. I can no longer send a remote assistance request. This error immediately appears after choosing the IP or name of the remote machine.

It has nothing to with GPO's or group membership. I have checked all of the 'normal' settings, all of which are set correctly  

We have been using this feature for some time & it still works on every machine, except mine. I remember there being an issue with Vista RA when I first began using it. I think it involved COM security issues.

What I theorize is that either a Windows update or application was installed changing a security setting but I have forgotten where to look.
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1 Solution
Have you tried troubleshooting?

If you're having trouble connecting two computers running Windows Remote Assistance, the problem can exist on your computer, on the computer you're trying to connect to, or with the Internet connection on either computer. Also, if the person that you're trying to help is connected to a corporate network, connection attempts might be blocked by a firewall or Group Policy.

If the person you are requesting help from can't connect to your computer, you can run the troubleshooter on your computer to diagnose the problem.

To troubleshoot connection problems on your computer
Open Remote Assistance by clicking the Start button . In the search box, type Remote Assistance, and then, in the list of results, click Windows Remote Assistance.

Click Invite someone you trust to help you.

If you've never used Easy Connect, click Use Easy Connect. If you've used Easy Connect before, you can choose from a list of previous contacts. To invite someone who is not on your contact list, click Invite someone to help you.

If the connection attempt fails, click Troubleshoot, and then follow the instructions.

The Remote Assistance troubleshooter is only available on computers running Windows 7.

If the troubleshooter doesn't identify any problems on your computer, then there might be a problem on the computer you're trying to connect to. Ask the person that you're requesting help from to run the troubleshooter.

If you're still having problems connecting, or if the computer that you're trying to get help from is running Windows Vista or Windows Server 2008, try the Internet Connectivity Evaluation Tool on the Microsoft website to check whether your router supports new connectivity technologies. For Remote Assistance to work, the computer must pass the Network Address Translator Type test.

And does the reciever gets the help email you send while sending Remote assistance request?
ccbnetworkAuthor Commented:
Have I tried troubleshooting?

Uh yeah, everything is working correctly. I am not even getting to the point where I can initiate a request ticket.

Here's link to cut your teeth on;
I surely had this problem in my test lab and some tid tad actions here and there got me through it.

I will look if i wrote it down somwhere and will get back to you.
ccbnetworkAuthor Commented:

Something turned off the ability to use the RA DCOM. You have to enable it again in the registry at; [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Ole] & add "EnableDCOM"="Y". Here's a link with the registry entry;


And here is a link to a forum which explains it;


It's weird 'cause I had no Symantec products installed.
Hey thanks a lot

I will take a note of it for future refrence

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