Setup and Purpose:
We are trying to setup a helpdesk in WSS 3.0. I have created a document library to recieve emails and an issue tracking list to create a new issue for the techs. The library and issue tracking list are connected through a workflow in SPD. I have created more workflows to email the end user everytime their issue status changes, but here is my problem. The "Created by" column in the issue tracking list always has my name and NEVER brings in the end user's name. I cannot figure out why, but that prevents me using the email To field with the value "Document Library:Created By". I also see in the document library that I can the E-Mail From and E-Mail Sender columns which accuratly show the end user's email address. I can bring either of these values into my issue tracking list but I get a workflow error.
Problem: How do I get the end user to recieve the email using my workflow?
I am posting the pics to show an example: