On Apr. 6 I tried to print something off my printer and got a message that my "printer spooler subsystem app" had stopped working, and that I needed to restart my spooler or restart my machine. Neither of these worked.
I tried looking up on the internet how to fix this problem, paid $39.95 for a "Printer Spooler Fix Wizard" and this did nothing to fix my printer spooler.
I tried using Microsoft's "Mr. Fix" and while Microsoft said they fixed the problem, they did not.
Control panel shows my printer is there and working and then later doesn't show there is any printer installed. When it is showing I can print nothing and can not cancel any print jobs (since they're not printing).
I have gotten no response or help from Digital River about their Printer Spooler Fix Wizard that doesn't fix my problem.
By the way, I have tried several other things that were recommended:
1. going to Control Panel> Administrative Tools> Services> Print Spooler> and
a. making sure "startup type" is set to "automatic" (did nothing)
b. making sure in "log in" that "allow serviice to interact with desktop" is selected
2. restarting print spooler (several times)
3. restarting the computer
4. Going into C:/Windows/System32/Spool/PRINTERS, and deleting all the files in there (there were two), and then restarting the computer.
Can you offer any assistance?