Link to home
Start Free TrialLog in
Avatar of bobox00
bobox00Flag for United States of America

asked on

Keyboard and mouse not responding at logon screen



For my Windows Storage Server 2003, the keyboard works before Windows loads, but at the logon screen, neither the keyboard or the mouse works. I can press f8 and go to safe mode, but the keyboard and mouse still won't work.

Three days ago, I installed Symantec Endpoint Protection on the server, but there were no signs of any problems. Yesterday, I installed Windows updates, changed my network administrator's password, then I restarted the server. I also turned-on Windows firewall (I did not install Symantec with a firewall). Since then, I haven't been able to get past the logon screen. I cannot even ping the server on my network. The server is a 64bit machine, and there are no PS2 ports on it.
SOLUTION
Avatar of nobus
nobus
Flag of Belgium image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
ASKER CERTIFIED SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
strange behaviour i must say - tx for the feedback!
Avatar of bobox00

ASKER

A Dell technician told me that a mouse could have failed and caused the system to lock-up.
i agree, but this is strange :  I tried different mice and keyboards