IBM Personal Communications 5.9 Keyboard error

Hi everyone,

Recently acquired a new HP Elitebook 8440p notebook with Windows 7.

Installed IBM Personal Communications ver 5.9, went to configure the session and encountered this error.

'PCSWS037 - Initialisation of the keyboard table failed. The session may not be fully operational.'

And the program stops there.

Any ideas?
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Craig BowmanIT Services ManagerCommented:
have a look at this link and see if it can solve your issue with this service pack

alienvoiceAuthor Commented:
We are running version 5.9, this patch doesn't apply to it. :(

Any other ideas?
alienvoiceAuthor Commented:
Seems there is no solution with this problem. Contacted software makers and, short of plugging in an external keyboard, there is not alot that can be done.

Thanks anyways.

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I encountered a similer problem with a new HP ProBook4720. I managed to fix it by changing a couple of registry entries. The problem appears to stem from the windows function GetKeyboardType (see This should return values in the range 1-7 but in my case was returning 8 (as seen in edit / preferences / keyboard / customise from the failed emulator session). A search through the registry revealed three keys named 'OverrideKeyboardType' each with a value of 8. These are in HKLM\System\ControlSet0001\services\i8042prt\Parameters,  ...\ControlSet0002\... and ...\CurrentControlSet\...
Change the valuse of these from 8 to 4 (for IBM enhanced (101- or 102-key) keyboard), reboot and it all works fine...
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