Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

I have been receiving the error message "Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience." everytime I right click a file or when I'm browsing the directories of my hard drive. I have ran Norton Antivirus with the latest updates, adaware and spybot with no luck. The error signature it gives me is:

AppName: explorer.exe       AppVer: 6.0.2900.5512       ModName:kernel32.dll
ModVer:5.1.2600.5781        Offset: 0000d00d

I Have the same problem in Safe Mode.  I also tried the solution of creating a new hardware profile - same problem
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Try running a repair on Windows, boot from your install disc, agree to install, press F8 etc, then choose the repair option. This is different to the recovery console, don't use that.

first of all download malwarebytes or spybot search and destroy and scan this pc by choosing  "safe mode with command prompt" option for booting system

after scanning see if DEP is enabled sometime DEP do this disable it if it there like this

do report back!
PHenningsenAuthor Commented:
Thanks for the suggestion.  But I need more explicit / detailed instructions.

What's the difference between "repair" and the "recovery console"?  I entered R and think that I got to the recovery console.  Anyhow I got a C:\WINDOWS> prompt and didn't know what to do from there
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Repair Install:
Configure your computer to start from the CD-ROM drive. For more information about how to do this, refer to your computer's documentation or contact your computer manufacturer.
Then insert your Windows XP Setup CD, and restart your computer.  
When the Press any key to boot from CD message is displayed on your screen, press a key to start your computer from the Windows XP CD.  
Press ENTER when you see the message To setup Windows XP now, and then press ENTER displayed on the Welcome to Setup screen.  
Do not choose the option to press R to use the Recovery Console.  
In the Windows XP Licensing Agreement, press F8 to agree to the license agreement.  
Make sure that your current installation of Windows XP is selected in the box, and then press R to repair Windows XP.  
Follow the instructions on the screen to complete Setup.      
note: if you have SP3 installed, you might need to Slipstream the SP onto your Install Disk to get it to work.

How to Perform an In-Place Upgrade (Reinstallation) of Windows XP;en-us;315341
If you are fairly sure that there is no virus, you might want to temporarily uninstall all your AV software.

I've seen systems that exhibited all the symptoms of a virus but actually worked fine once all the AV software was removed (and still worked fine after Microsoft Security Essentials was installed).

The best I could determine was that the particular mix of AV software did not get along.

here the guide :
repair install will replace in automatic mode all the windows files.
Recovery console is used if you want to change/copy / delete some files manually !
note that you may have disk problems too, so if your OS is fairly OK - you cna run a scan disk for errors, AND if that comes back ok - run a defragmentation !
I wouldnt run a repair yet... Kinda drastic.....

start>run>regedit, and go to the following key

"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon"

Make sure that nothing is jacking with the SHELL value, which should be Explorer.exe

Use MSConfig to rule out any uneeded Startup Items, and even try the process of elimination, by disabling all Startup Tab Items, then retest. Then go to the Services Tab, and select "Hide MS Services", and then select "Disable All".

Basically you have something killing explorer.exe when you are working, andby eliminating uneeded startup entries (that load under explorer.exe) can help narrow it down....

Check your logs for an application error, might give more insight....    

PHenningsenAuthor Commented:
I just spent 3 hours on the phone with a Microsoftee in India.  Oh my, it was not pleasant.

But he did solve the problem.

In regedit, he accessed all of the "Context handling" menus, and removed entries that he thought were "conflicting".  And things now work.

Thank you all for your thoughts.

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can you share what was the solution? in brief or detail as you prefer
PHenningsenAuthor Commented:
see my post just above yours
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Windows XP

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