Unable to print plain text or HTML messages from outlook 2003
Posted on 2010-04-09
I have a user who is running windows xp 64bit and has been unable to print messages in plain text and HTML from outlook 2003 to his local usb connected printer (HP OfficeJet 7680). He is able to print all messages to the network printers without issue (HP Laserjet 8150's). Originally I thought this was a problem with the printer so it was replaced with another HP printer we had in the office, however he had the same issues with that one. We called out a service tech to look at both printers and both were determined to be in good working order. The tech recommended wiping the pc, which I have done. I reinstalled the OS and MS office 2003 and he is still unable to print.
When he tries to print HTML messages I can see the messages enter the print queue, then leave, then the printer aligns like it is going to grab paper it just never does. When I try to print plain text messages, the printer gives a message that says printer not ready.
He is able to print from acrobat, word, excel and notepad to the local printer. However I noticed he is not able to print from Internet explorer as well. I tried printing from IE6-8 all with the same result.
I also saw a suggestion to turn off bi directional support on the printer port which I tried and that did not work. I've also tried the printer in different usb ports on the machine to make sure that was not the problem.
Any help would be much appreciated.