Can anyone assist with an IBM SAN Volume Controller issue?
We support one, maintenenance has expired.
A couple of hosts are not mounting the VDisks that have been assigned to them. They have worked previously, but have not connected since a power outage. Many other hosts are working fine, connecting to their VDisks.
One node, status is "Online".
Fifteen MDisks, all statuses are "Online".
One MDisk Group, status is "Online".
All Fabrics for the problem host are "Active".
The problem host is available on the network.
All VDisks are reporting a Status of "Degraded".
Reviewing IBM Documentation, specifically http://publib.boulder.ibm.com/infocenter/svcic/v3r1m0/index.jsp?topic=/com.ibm.storage.svc.console.doc/svc_viewvdiskstatus_18xv9p.html
, it states that "If you have a degraded VDisk and all of the associated nodes and MDisks are online, call the IBM® Support Center for assistance."
That's my Catch-22, not having maintenenance on this thing, I can't make that call. And, the maintenance contract would buy a brand new SAN, not to mention the fact that we're trying to spend as little as possible.
I'm hoping to get some guidance on what this means, indications that IBM Support is the only option because they do something customized to solve the problem, etc.