IBM SAN Volume Controller
Can anyone assist with an IBM SAN Volume Controller issue?
We support one, maintenenance has expired.
A couple of hosts are not mounting the VDisks that have been assigned to them. They have worked previously, but have not connected since a power outage. Many other hosts are working fine, connecting to their VDisks.
One node, status is "Online".
Fifteen MDisks, all statuses are "Online".
One MDisk Group, status is "Online".
All Fabrics for the problem host are "Active".
The problem host is available on the network.
All VDisks are reporting a Status of "Degraded".
Reviewing IBM Documentation, specifically http://publib.boulder.ibm.com/infocenter/svcic/v3r1m0/index.jsp?topic=/com.ibm.storage.svc.console.doc/svc_viewvdiskstatus_18xv9p.html, it states that "If you have a degraded VDisk and all of the associated nodes and MDisks are online, call the IBM® Support Center for assistance."
That's my Catch-22, not having maintenenance on this thing, I can't make that call. And, the maintenance contract would buy a brand new SAN, not to mention the fact that we're trying to spend as little as possible.
I'm hoping to get some guidance on what this means, indications that IBM Support is the only option because they do something customized to solve the problem, etc.
Thanks.
We support one, maintenenance has expired.
A couple of hosts are not mounting the VDisks that have been assigned to them. They have worked previously, but have not connected since a power outage. Many other hosts are working fine, connecting to their VDisks.
One node, status is "Online".
Fifteen MDisks, all statuses are "Online".
One MDisk Group, status is "Online".
All Fabrics for the problem host are "Active".
The problem host is available on the network.
All VDisks are reporting a Status of "Degraded".
Reviewing IBM Documentation, specifically http://publib.boulder.ibm.com/infocenter/svcic/v3r1m0/index.jsp?topic=/com.ibm.storage.svc.console.doc/svc_viewvdiskstatus_18xv9p.html, it states that "If you have a degraded VDisk and all of the associated nodes and MDisks are online, call the IBM® Support Center for assistance."
That's my Catch-22, not having maintenenance on this thing, I can't make that call. And, the maintenance contract would buy a brand new SAN, not to mention the fact that we're trying to spend as little as possible.
I'm hoping to get some guidance on what this means, indications that IBM Support is the only option because they do something customized to solve the problem, etc.
Thanks.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
I can't even imagine the amount of storage you must have that makes a maintenance renewal cost that much.
But, something tells me that the cost of LOSING that data would greatly exceed $55k. Perhaps someone should point that out to management, it might help your case..
Either way, hopefully you get it resolved without losing anything.
Best of luck,
exx
But, something tells me that the cost of LOSING that data would greatly exceed $55k. Perhaps someone should point that out to management, it might help your case..
Either way, hopefully you get it resolved without losing anything.
Best of luck,
exx
ASKER