Rove Mobile Admin client Java Error when attempting to connect to server

Getting error when attempting to connect to Rove server via Rove Mobile Admin version 4.2.6075 on Blackberry 9700 OS (app version) 5.0.0.586. Error in question is "Unknown error java.lang.RuntimeException: pushModalScreen called by a non-event thread". Downloaded the client off of the company's server. Attempted running latest version of Rove Mobile Admin client which I downloaded off of Blackberry App World, however that gave me an error saying that the client version did not match with the server version. Have also attempted a re-install as well as a battery pull.
OPT ExpertAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Gary CutriData & Communications SpecialistCommented:
Hi, it appears that the required client isn't compatible with your device.  I recommend that you contact Rove Mobile Support:

http://www.roveit.com/support/
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
OPT ExpertAuthor Commented:
I have submitted a trouble ticket with Rove Technical Support.
0
OPT ExpertAuthor Commented:
Rove support has replied that upgrading the software on the server and all the clients will resolve the issue. We have done so, and the issue has been resolved.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
BlackBerry

From novice to tech pro — start learning today.