Users receive error that file cannot be found when there is a space in the file name

My users are in Citrix environment. Recently we started seeing an error when double clicking on Excel files where there is a space in the file name. Message box 1 has the first piece of the file name followed by "....xlsx cannot be found. Check your spelling or try a different path."  Message box 2 has the second piece of the file name followed by "...check the spelling...Make sure that the file has not been renamed, moved or deleted." After clicking to remove each message that includes a piece of the file name, the document opens behind the application window. Odd. If there are no spaces in in the file name, double clicking on the file works without error. Any ideas on how to solve?
Colton_LAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

traecnehCommented:
Put quotes around the whole file path that has a space in it.
0
Colton_LAuthor Commented:
A file name cannot contain \ / : * ? < > | "
 
0
Carl WebsterCommented:
Putting quotes around the path and or filename that contains spaces is how you open them.

"c:\excel files\these have spaces\excel file with spaces.xlsx" will open the file properly with no errors.
0
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

Colton_LAuthor Commented:
How does this correct the problem on thousands of files for my users?
0
Carl WebsterCommented:
What program are they in when they double-click?  Excel, Explorer, My Computer?  double-clicking a file with spaces in the path and or name should cause the file to be opened properly.
0
Carl WebsterCommented:
You can also try excel /regserver for a user having the issue and see if that fixes it.  If it does, you have corrupt Office registry keys.
0
Colton_LAuthor Commented:
All users are in Citrix thin client environment. When users double click on an Excel document that contains a space, they start getting message boxes that Excel cannot find the file. Eventually, the document opens behind the application window. Did not have this error a month ago. May be due to a MS nightly update?
0
Colton_LAuthor Commented:
Tried the KB Alertz solution. Unfortunately, that is not it. I think you may be right with the corrupt Office Registry key idea...
0
Colton_LAuthor Commented:
Since no one could answer, I opened a ticket to MS and got my solution. Thought I would post it in case this happens to someone else...
Also within your latest email you mentioned the file appears to be hanging and Excel is in the background.  This can sometimes be caused by Addins being loaded within Excel.  Do you have any Addins within your XLStart folder?  The path to this folder is typically C:\Program files\Office\Office"8/11/12/etc"\XLSTART.  You may need to show hidden files and folders to verify no hidden addons are being loaded.
The above fixed the error.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Applications

From novice to tech pro — start learning today.