Mac remote Support and monitoring advice

Hi Experts, I run a small IT support company and am looking for some advice on remote supporting / monitoring mac desktops. We currently only support windows and dont have much experience of macs however we have a large client which requires remote support for a few macs, so we are looking for a remote support solution, we currently use Zenith for our windows support but unfortunately they dont cover mac. Can anyone recommend a provider for remote and monitoring also is it recommended to install anti virus on macs.
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coreccAsked:
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proadminConnect With a Mentor Commented:
My suggestion is to use Remote Desktop (by Apple). You can do everything from screen sharing, software installs, scripts, commands - you can do it to one or multiple machines at a time - especially handy for upgrades. No questions asked, hands down - try Remote Desktop. Its the best mac app out there - I support over 100 machines with it and LOVE it.

Hope that helps!
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coreccAuthor Commented:
Thanks for the advice, can I run remote desktop from a windows machine? We dont have macs in our office.
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Craig BowmanIT Services SupervisorCommented:
I like vine server, but thats just me
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coreccAuthor Commented:
What are peoples thoughts on logmein for mac?
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Craig BowmanIT Services SupervisorCommented:
depends on if you want free or paid.  logmein cuts out alot of nice features in the basic version
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proadminCommented:
You'd have to check with Apple, but I don't think so.  Honestly you can't go wrong with a mac - even the cheapest ones will run windows and mac side by side or you can boot into either with bootcamp. I haven't played with Mac virtualization much but I know there are some folks out there who are doing it. Another idea is you could remote desktop into a mac and then use remote desktop on the mac you remote desktoped into to administer the rest of the macs. Just a thought? The easiest solution is to buy a mac! lol

Hope that helps
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Dmitri FarafontovLinux Systems AdminCommented:
I do not think they cut features in Logmein Free. What you are looking is something called IT Reach, enterprise wide console or even IT Rescue by 3AM Labs the makers of Logmein.
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nappy_dCommented:
It is a bit pricier but I use www.teamviewer.com. It can traverse firewalls and is Mac and Windows friendly.
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Dmitri FarafontovLinux Systems AdminCommented:
What's your budget like?
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bstaudCEOCommented:
I have been providing remote support for more than ten years using Timbuktu Pro, and it runs identically on Macs and Windoze.
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coreccAuthor Commented:
Thanks for all your comments so far, ideally I'm looking for a solution which has some level of monitoring. As far as I can see only apples remote desktop has monitoring, unfortunately this is no good for us as it only runs on mac. Any other suggestions, I'm more than happy to pay for a more complete solution.
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nappy_dCommented:
You should then also look at www.jamfsoftware.com

This app runs on both the Mac OS and Windows Platforms.
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coreccAuthor Commented:
Ive decided to go for mac remote desktop, the plan is to install on the admin server on the osx server onsite and then use logmein to access the server from our office.
 
Does anyone know if email notifications can be setup on remote desktop admin server?
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nappy_dCommented:
Email notifications cannot be setup on RDP.

What exactly are you looking to monitor?

Also:
- does the company you plan to support have a firewall that supports VPN connections?
- Do you have a firewall at your remote site that supports VPN connections?

If you answered yes to both questions, you can ditch logmein and simply setup a site to site VPN connection for remote site management.
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nappy_dCommented:
Sorry not RDP. I meant to say ARD(Apple Remote Desktop)
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coreccAuthor Commented:
With our current windows monitoring solution we are emailed if a desktop is running low on disk space, high CPU / memory usage, services not running, internet connection goes down, that sort of thing. I believe ARD generates similar reports but I would like to avoid needing to login each day to check.

The VPN option sounds good, how would this work? I assume the admin server would still be installed on the mac server and the VPN would just provide me with a remote desktop connection, so I would still need to login each day to monitor the network.

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nappy_dCommented:
ARD can genereate reports but it cannot email them.  It is user initiated only and then exportable.

Take a look at www.jamfsoftware.com.  It has these features you ask for and is Windows compatible also.
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coreccAuthor Commented:
Going to go with ARD and logmein, thanks for all your help.
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