new email user does not show up in domain contact list

i have a newer user(1 week old), her email address does not populate the company address book. on mdaemon 10.0.1

everyone else is ok, other users who are 2 weeks old or older populate the address just fine. did my tech miss a setting while setting her up?
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justyn8490Asked:
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jerrygomezdotcomCommented:
Delete the user and recreate it, that usually fixes it.  I have had to do that in the past.  it might be a glitch or oversight....
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SnowWolfCommented:
Alternatively, stop and restart the mdaemon service.
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justyn8490Author Commented:
Stop and restarting the service did not work. i'd rather not delete the user and start over again, any other ideas?
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justyn8490Author Commented:
anyone? wheres moorhouse when i need him?!
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rwilson01Commented:
there may be 2 reasons why it is not showing.
1. it could be hiden. Click on Account | Account Manager | Edit the account in question | Under Options make sure this is not private. If it is uncheck the box.
2. Also try this
Click on Accounts | Exporting | Export Accounts and List names to public address book.
Let me know if this helps ?
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justyn8490Author Commented:
No luck, the account was not private.
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rwilson01Commented:
Did exporting out the account let it show up in the address book ?
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justyn8490Author Commented:
No it did not.
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rwilson01Commented:
Can you provide information as to how your account information is stored ? Are you using the userlist.dat file from the MDaemon\App directory. Active Directory or some other type of database.

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justyn8490Author Commented:
You are correct it is stored in the userlist.dat and the people in question are not in the userlist.dat. can i add them on there?
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AlbertCrosbyCommented:
The question may be out of date -- but I solve this problem by occassionally deleting the contents of the \MDaemon\Public Folders\domain.IMAP\Contact.IMAP folder.  Depending on the level of activity, I have to stop MDaemon so that there are no locks on any of the files.  Then I do the Export Accounts and Lists to Global Address Book step.   I have seen duplicate entries in the ADDRBOOK.MRK file otherwise, or seen it swell to 30x larger in size than "normal" and this fixes it.

I may have a couple of users who accidentally have the can modify global address book flag turned on that I need to catch.
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justyn8490Author Commented:
Nothing as worked, going to delete and re-add users
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