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Print Spooler autometically stop working in windows 2008 server.

Posted on 2010-04-09
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Last Modified: 2013-12-07
In our office we have a windows 2008 server with AD. In this server also installed 5 shared  network printers. Which is accessible  by all users in our intranet. Also installed Print inspector software for tracking usage of printers. From the last one month we have found one problem that print spooler is automatically  stop working after 3 to 4 hrs. We have to restart this service manually again. For cross checking purpose we have disabled the print inspector service for one days. But problem still persist . Now my question is why this is happening and what is the solution.

Thanks in advance.

Rahul Deb.
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Question by:Rahuladmin
8 Comments
 
LVL 34

Expert Comment

by:Shreedhar Ette
ID: 30276395
Hi,

Refer this article:
http://support.microsoft.com/kb/2000007

I hope this helps,
Shree
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LVL 11

Expert Comment

by:sfossupport
ID: 30278893
Have you verified that the print drivers you have are the latest and are for server 2008.
Are these just printers or are any of the device multifunction(ie print-scan-fax ).
Do you have 32 bit or 64 bit drivers ?
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Author Comment

by:Rahuladmin
ID: 30280623
Thanks for your valuable advise. Let me try it.


I will confirm you on mon day.

Rahul Deb.
0
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LVL 5

Expert Comment

by:ukznmcl
ID: 30294864
Are there any events written to the system or application event log? Some troubleshooting steps might be to make sure all printer drivers are up to date and make sure you have the latest version of print inspector installed.
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Author Comment

by:Rahuladmin
ID: 30483375
Print Inspector version is 6.0. All the printer drivers are installed from original media.  I have checked Event Viewer and found below mentioned error code.

ERROR CODE 1:



The Print Spooler service terminated unexpectedly.  It has done this 4 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

- System

  - Provider

   [ Name]  Service Control Manager
   [ Guid]  {555908D1-A6D7-4695-8E1E-26931D2012F4}
   [ EventSourceName]  Service Control Manager
 
  - EventID 7031

   [ Qualifiers]  49152
 
   Version 0
 
   Level 2
 
   Task 0
 
   Opcode 0
 
   Keywords 0x80000000000000
 
  - TimeCreated

   [ SystemTime]  2010-04-10T06:52:59.000Z
 
   EventRecordID 41460
 
   Correlation
 
  - Execution

   [ ProcessID]  0
   [ ThreadID]  0
 
   Channel System
 
   Computer KMRC-SERVER.mycel.com
 
   Security
 

- EventData

  param1 Print Spooler
  param2 4
  param3 60000
  param4 1
  param5 Restart the service





ERROR CODE 2:

Faulting application spoolsv.exe, version 6.0.6002.18005, time stamp 0x49e03626, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e0421d, exception code 0xc0000374, fault offset 0x00000000000aef37, process id 0x1560, application start time 0x01cad86dea37ef6b.


- System

  - Provider

   [ Name]  Application Error
 
  - EventID 1000

   [ Qualifiers]  0
 
   Level 2
 
   Task 100
 
   Keywords 0x80000000000000
 
  - TimeCreated

   [ SystemTime]  2010-04-10T06:52:49.000Z
 
   EventRecordID 5167
 
   Channel Application
 
   Computer KMRC-SERVER.mycel.com
 
   Security
 

- EventData

   spoolsv.exe
   6.0.6002.18005
   49e03626
   ntdll.dll
   6.0.6002.18005
   49e0421d
   c0000374
   00000000000aef37
   1560
   01cad86dea37ef6b




0
 

Author Comment

by:Rahuladmin
ID: 30483530
I have also used http://support.microsoft.com/kb/2000007 which is provided by Mr. shreedhar. But problem is not resolved.


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LVL 34

Accepted Solution

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Shreedhar Ette earned 500 total points
ID: 30485565
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Author Closing Comment

by:Rahuladmin
ID: 31760962
I have Open Windows Explorer, refer to C:\windows\system32\spool\printers and delete all the files under this folder. After rebooting the server problem has been resolved.

Thanks again .

Rahul Deb.
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