Blackberry Internet Service not working

Hi all,

I have a blackberry 8520 smartphone with enterprise acyvation for connect the blackberry with my company Exchange mail server.

Enterprise activation was successfull and I am getting my company emails without any problems

The issue.

I want add some pop3 accounts using BlackBerry Internet Sevice KPN (Dutch Provider basically is Telecom) but I found out yesterday that the internet service is suspended or deactivated because if I try to create a new account from the http://kpn.blackberry.com/ web site entering what they call Pin number device and Imei number I get an error:

internet service is suspended or deactivated  please contact kpn

I did so and they said that the phone type contract is blackberry enterprise activation only so it seems that no other mail account can be added. Is that really true?

Is there any other way to add pop3 account? I do not think so but maybe someone knows some workaround trick.

Thanks
daveviolanteAsked:
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hw2bCommented:
Yes, this is really true.  Sorry.

My guess is that the company you work for is footing the bill for at least the service.  Most carriers offer different service options…full data, enterprise activation only, or the Blackberry Internet service only.  Due to the fact that it was the carrier that informed you of the situation versus your IT (so the service is not blocked on the BES) it looks like your company picked the Enterprise Activation only option.

The best way to get around it is to use the browser to view the POP3 mail.  Of course that’s assuming that your company hasn’t limited the browser service from the server and that your POP3 mail is accessible from a browser (most are).  If you can get to any web page you should be able to at least read it.

Hope this helps.

hw2B
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Gary CutriData & Communications SpecialistCommented:
Hi, some carriers do allow BES and BIS so you will need to contact them (or if this is a company SIM the authorized contact at your office will have to call) and see if both services can be enabled.
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daveviolanteAuthor Commented:
The enterprise service is already activated and working

All we need to do is to try to call the company and tell them to activate the BIS

I will do so
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smfitprofCommented:
In dealing with European Blackberry issues I have found that it is either BES or BIS and they won't allow you to activate both. Matter of fact I don't know of any instance where a person in the US can have both.  I would recommend setting up gmail to handle your pop3 account and like an earlier poster said, access the web to send and receive email.
hw2b sums it up the best.
/smfitprof
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hw2bCommented:
I have worked for a major carrier for six years now and the functionality can be set three ways:
BES (enterprise activation) only
BIS (Blackberry Internet service) only
or both.
The option can be set on both sides, carrier/RIM or BES/customer.

As garycutri points out, the option can only be changed on the carrier/RIM side by the authorized contact.  The carrier adds the feature (which ever one is chosen) and the information is sent to RIM and will be updated on the device next time it checks the RIM network or after forcing an update by doing a Register Now on the device.
**This resolution will only work if the BIS option is being blocked by the choice of service on the account.  

If the feature is blocked on the BES by your employer, then you will need to talk to the admin to have it removed.  In my experience this may take an act of God to get changed.  There is normally a good reason admins set stuff up the way they do and removing the BIS option can enhance corporate security and eliminate unneeded cost.

Now that being said, I have not worked on many Blackberries outside of the U.S. and while I’m not sure why Research In Motion would limit their devices to only allow BES or BIS in Europe, weirder things have happened, so you may want to revert back to smfitprof’s point.
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daveviolanteAuthor Commented:
OK  I understood

It is possible to add two different enterprise domain mail addresses?

I got my own email exchange server and I saw that the blackberry enterprise server software is free download and it works fine without license with one single mail address

Can I do so?
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hw2bCommented:
Unfortunately you can only enterprise activate (EA) one email address per device.  If you do another EA for a different email address it will wipe out your current company EA and you will stop getting work email.

hw2B
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daveviolanteAuthor Commented:
OK clear,

Nice to talk to you I will assign points.

I learn something about Blackberry in 15 years of IT Unix and Windows I never had the oppurtunity to learn about mobile phone technology

 Thanks
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daveviolanteAuthor Commented:
OK clear,

Nice to talk to you I will assign points.

I learn something about Blackberry in 15 years of IT Unix and Windows I never had the oppurtunity to learn about mobile phone technology

 Thanks
0
hw2bCommented:
No problem.  Glad to help.
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