Cannot resolve name of SMTP host, email alerts from SharePoint
MOSS 2007
I'm trying to set up alerts, mail enable lists yet I continue to get Event ID 6856: Cannot resolve name of SMTP host, and Event ID 6857: Cannot connect to SMTP host.
The SMTP virtual server is up and running - my SP server. Should I be using my Exchange server? I have tried this but I get the same errors.
These errors are the only ones I see in event viewer.
I'm trying to set up alerts, mail enable lists yet I continue to get Event ID 6856: Cannot resolve name of SMTP host, and Event ID 6857: Cannot connect to SMTP host.
The SMTP virtual server is up and running - my SP server. Should I be using my Exchange server? I have tried this but I get the same errors.
These errors are the only ones I see in event viewer.
ASKER
*SMTP – Running in Services
Log on as: local system account
*Default SMTP Virtual Server
Running and has been restarted several times
General: IP address, all unassigned
Access > Authentication: Anonymous, although I have tried it several with Integrated Windows Authentication
Access > Relay Restrictions: Allow all computers which successfully authenticate to relay…
Delivery > Outbound Security: Anonymous access
Advanced: Fully qualified domain used – my domain which includes the exchange server. Using the Check DNS button returns ‘Valid’
SharePoint
*Central Admin > Operations > Outgoing E-Mail Settings.
Outbound SMTP server: My SP server
From address: My account
Reply to sender: My account
*Central Admin > Operations > Incoming E-Mail Settings.
Enable sites on this server to receive e-mail: Yes
Use SP Directory Management Service to create distro and contacts: No
Accept e-mail from all servers is checked.
Log on as: local system account
*Default SMTP Virtual Server
Running and has been restarted several times
General: IP address, all unassigned
Access > Authentication: Anonymous, although I have tried it several with Integrated Windows Authentication
Access > Relay Restrictions: Allow all computers which successfully authenticate to relay…
Delivery > Outbound Security: Anonymous access
Advanced: Fully qualified domain used – my domain which includes the exchange server. Using the Check DNS button returns ‘Valid’
SharePoint
*Central Admin > Operations > Outgoing E-Mail Settings.
Outbound SMTP server: My SP server
From address: My account
Reply to sender: My account
*Central Admin > Operations > Incoming E-Mail Settings.
Enable sites on this server to receive e-mail: Yes
Use SP Directory Management Service to create distro and contacts: No
Accept e-mail from all servers is checked.
ASKER CERTIFIED SOLUTION
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ASKER
Since I posted I checked prot 25. I'm getting connection refused so I suspect the port is blocked. I need to resolve this first.
ASKER
telnet mylocaladdress 25 gets a positive response
What hostname have you put in the "outgoing E-Mail Settings"?
*My SP server;
myservername.bigdivision.c
and
myservername
Make sure you can ping that name
*I can ping fine
Make sure you can: telnet that_name 25
*I can ping that <name 25>
the above will tell if you 25 is 'listening' or not. If it doesn't open and show headers, SMTP is not open/available and you could be dealing with anything from SMTP is not installed, or the local firewall is not allowing connections to 25
*SMTP installed, service running
If you get an error that telnet is not a valid command, you are probably testing from Vista, Win7, Windows 2003 or 2008 and the "Telnet Client" feature is not installed - install it and try again
*Getting response
Once you can ping and connect, try your stuff again. If still no go, your situation will now probably be:
Relay may not be allowed
*Is this the mail server that handles mail for the particular user I'm sending the alert to? Can I sepecify another exchange server and then that server should forward to the user at another domain?
Spam blockers might be in the way
What hostname have you put in the "outgoing E-Mail Settings"?
*My SP server;
myservername.bigdivision.c
and
myservername
Make sure you can ping that name
*I can ping fine
Make sure you can: telnet that_name 25
*I can ping that <name 25>
the above will tell if you 25 is 'listening' or not. If it doesn't open and show headers, SMTP is not open/available and you could be dealing with anything from SMTP is not installed, or the local firewall is not allowing connections to 25
*SMTP installed, service running
If you get an error that telnet is not a valid command, you are probably testing from Vista, Win7, Windows 2003 or 2008 and the "Telnet Client" feature is not installed - install it and try again
*Getting response
Once you can ping and connect, try your stuff again. If still no go, your situation will now probably be:
Relay may not be allowed
*Is this the mail server that handles mail for the particular user I'm sending the alert to? Can I sepecify another exchange server and then that server should forward to the user at another domain?
Spam blockers might be in the way
ASKER