Auto Reply Technical Functionality

How Auto Reply works? I mean technically how does it recognized it is a MS Office 2007 with Exchange 2003.

The Problem -
Basically we have implemented Avaya CCE 4 in our call center. Currently we are experiencing that "Auto Reponse" is looping back within the organization and in some cases from external emails.

Any help would be appreciated.



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What exactly do you mean with looping back?

Sometimes auto reply's stay in a sort of loop when the reciever also uses an auto reply. This way the software keeps sending back and forth.
KGGAuthor Commented:
Yes - Software or Outlook or Exchange keep on sending back and forth.

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For internal messages you could track where they come from. Maybe someone set an outlook auto-reply. You could also check to see if there are options in your auto reply software to set a maximum number of reply's within a period of time.
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