IBM Lenovo ThinkCentre 58e model 7259 dvd being seen as cd

I have a customer with an IBM Lenovo ThinkCentre 58e model 7259 with XP Pro SP3.  We had a motherboard problem that couldn't be fixed so sent it back for warranty replacement.  Got the new computer last Saturday (they replaced the whole computer).  Installed everything just fine. Got system stabilized and then came back on Tuesday to burn recovery CDs.  The DVD was now missing.  I tried system restore to the day I set everything up...still no drive.  So I went into registry and deleted the upper and lower filter in the current control set of the class on the local machine based on a post I found elsewhere on Experts Exchange.  I restarted the computer and the DVD came back for a few minutes(less than 5).  I went to burn the recovery CDs and it had reverted to a CD but was still visible.  After going thru various attempts to get the drive to show up correctly, including re-seeding the drive, cleaning the connections, etc.  decided to exchange the computer but pull the hard drive and put it in the new computer because I didn't want to have to reinstall everything for a 4th time and the place we got the computer decided the laser must have gone out on the DVD.  We put the hard drive in the new computer and initially it saw the drive as a DVD but within 5 minutes, it is now showing as a CD.  

I don't think it's the drive but I don't want to reimage and reinstall again.  I have to have a working DVD/RW to move forward and I'm not sure what to do.  I'm thinking I need to edit the registry again but I don't know to what.  I will buy an extrernal DVD/RW if necessary but the customer isn't going to be happy and I will be out even more money & time.     Any suggestions?
KPMcCordAsked:
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JohnBusiness Consultant (Owner)Commented:
Go the the Lenovo web site -> Support. In the appropriate box (Quick Path), enter your model (7259-nnn). The downloads for your model will come up. Under the Results by Date header, click on Drivers and Software. Scroll down for the DVD software, download it and install it, and see if that brings your DVD back. That has worked for me in past. ... Thinkpads_User
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acl-puzzCommented:
open device manager by right clicking on my computer in start menu then clicking on "manage"

uninstall any CD/DVD drive its showing you refresh so that system can find this drive again  and install its drivers.

(See picture 1 attached)

now goto Disk Management at right side you will see this drive under HDD partitions right click on it and select driver letter there select an driver letter like J now click on ok now will see CD/DVD drive J in my computer.

(See Picture 2 attached)

Do report back!
Pic-1.JPG
PIC-2.JPG
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crzyivan0000Commented:
have you got another dvdrw you can test with? It may be bad. If not,  I ran into a similar problem a while back. It turned out to be the power supply.
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KPMcCordAuthor Commented:
Reinstalling drivers didn't work.  

The whole reason we changed out the computer was because we thought the 1st DVD was bad but to put the hard drive in another computer & the same thing is happening, leads me to registry corruption or something else.

I'll try "acl-puzz"'s suggestion & let you know.
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crzyivan0000Commented:
ah, I get it now.
try this
http://support.microsoft.com/gp/cd_dvd_drive_problems
this microsoft fix it tool has helped me out a few times
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JohnBusiness Consultant (Owner)Commented:
If that does not work, call Lenovo and get a set of proper recovery CD's for that specific model. They may charge you a small amount, but it may save you some hassle as it has done for me. .. Thinkpads_User
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KPMcCordAuthor Commented:
The Microsoft scann you suggested still only sees it as a cd, not a dvd.
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nobusCommented:
test the dvd drive on another pc - it looks like it is BAD
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crzyivan0000Commented:
nobue, the hard drive was put in another computer, same thing happened. have you tried to put a different hard drive in with a fresh copy of windows on it?
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nobusCommented:
it looks like an OS problem then, so i would run sfc /scannow from the run box, or a repair install :
http://www.michaelstevenstech.com/XPrepairinstall.htm
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KPMcCordAuthor Commented:
I changed out the computer with the original hard...same thing happened, so I just bought a new DVD & it installed correctly....no further problems.  I find it hard to believe that 2 different computers would have the same problem but I am not up for restore to factory settings for a 3rd time and re-installing everything again.  Lenovo's site didn't have drivers for the dvd or a way to re-install the burning software.  Really disappointed in their lack of support.
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nobusCommented:
tx for the feedback!
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