TS fonts print incorrect from a Windows Server 2008 session
Hi Experts,
I have an issue with a customer where certain emails they try to print comes out looking like hyroglyphics (jumbled). Its a 2008 Server with XP & Vista Client machines.
They have multiple sites - all with the same model brother printer which uses the Easyprint Driver introduced with Server 2008. Their outlook is hosted from the same server (No work is conducted on the local machine).
The server obviously has .NET 3.5 and clients have RDP 6.1 so as the local printing can function for them all.
Is it the fonts? Is it the .NET?
Has anyone come across this issue? Any assistance would be greatly appreciated
I have an issue with a customer where certain emails they try to print comes out looking like hyroglyphics (jumbled). Its a 2008 Server with XP & Vista Client machines.
They have multiple sites - all with the same model brother printer which uses the Easyprint Driver introduced with Server 2008. Their outlook is hosted from the same server (No work is conducted on the local machine).
The server obviously has .NET 3.5 and clients have RDP 6.1 so as the local printing can function for them all.
Is it the fonts? Is it the .NET?
Has anyone come across this issue? Any assistance would be greatly appreciated
ASKER
The driver used is the easyprint driver builtin to server 08.
What do you mean 'font mismatch'. How could I check this
Thanks again
What do you mean 'font mismatch'. How could I check this
Thanks again
This is a known issue and there is a hotfix from Microsoft to resolve it, although you have to submit a request for it. Ran into the same issue myself and the hotfix resolved it.
http://support.microsoft.com/kb/946411
Comes up alot, should be an auto update imo.
http://support.microsoft.com/kb/946411
Comes up alot, should be an auto update imo.
ASKER
Hi AAppleton,
So I have to remove NET 3.5.1 and apply 3.0 to the Server, then apply the hotfix?
Whats the easiest way of performing this ? Do I remove .NET 3.5 from the Features role and then download 3.0 from MS and apply the patch..
Does anything else rely on 3.5 being there on Server 08 -64
Sorry If I sound Noobish, this guy doesnt have any UAT boxes to perform testing and its all production..I just wanna make sure I get it right
Thanks again
So I have to remove NET 3.5.1 and apply 3.0 to the Server, then apply the hotfix?
Whats the easiest way of performing this ? Do I remove .NET 3.5 from the Features role and then download 3.0 from MS and apply the patch..
Does anything else rely on 3.5 being there on Server 08 -64
Sorry If I sound Noobish, this guy doesnt have any UAT boxes to perform testing and its all production..I just wanna make sure I get it right
Thanks again
ASKER CERTIFIED SOLUTION
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ASKER
Thanks AAppleton,
I have placed the file within access for these users. Once they apply the patch. i will let you know the outcome.
Thanks for your assistance
I have placed the file within access for these users. Once they apply the patch. i will let you know the outcome.
Thanks for your assistance
ASKER
Im havent heard back from the users but Im taking " no news as good news"... Thanks AAppleton
I can think of two possible reasons off the bat:
1. Either your print driver isn't installed correctly
2. or you have a font mismatch
Try to re-install the drivers, delete and re-add the printers and use new drivers.
Also, you can try to add the printer via IP port connection / settings.
Please let me know if this helps.