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backup exec remote agent utility status shows  a backup job is running""

ssosw
ssosw asked
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Last Modified: 2013-12-01
One of our Backup job keeps hanging in the running state and has to be cancelled manually. When I check the tapes no data has been backed up. The  remote server is  being backed up by Backup Exec 11 d

On the remote server that fails  , the backup exec remote agent utility shows the status " a backup job is running"when I mouse over the icon in the task bar.I am sure no job is running . I have restarted the Backup exec service and it is still the same. I guess the jobs are hanging because of this. How can I reset this without having to restart the server.
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