Citrix Online Plug-in Issues

We're running Windows XP on HP 7600's.
One user has the Citrix On-line Plug-in installed for remote working on another site. (the blue circular icon).

He is reporting that it is not remembering the IP address of the connection. He has to enter it every time he tried to login to Citrix. Other users have this version of Citrix but are not experiencing the issue.

Have a missed a tick-box somewhere that remembers IP Addresses? Any help would be great.
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E-Z-PCAsked:
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E-Z-PCAuthor Commented:
No help here then?
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bigbunk390Commented:

I would try to re-install the application (plugin).
Is it always asking you to enter (are you entering) the server url in this format?
http://xx.xx.xx.xx/Citrix/PNAgent/config.xml

right-clicking on the system tray icon and selecting server change server is the only place you can enter the location of your config.xml.

It if is not staying, i suggest reinstalling, then verifying in regedit that this key is there but it depends on which version of the client you have installed.
[HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\Program Neighborhood Agent]
"Config URL"="http://xx.xx.xx.xx"


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E-Z-PCAuthor Commented:
That worked.
I created the key and it seems to work fine now.

Many thanks.
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