P2015 Vista installation

I connected a P2015 to my new PC via USB. It will not install even though Vista ADD PRINTER says all USB devices will be detected. Looks like they forgot about this one. I downloaded drivers but that EZInstall utility does not find the printer either. Changed the port, still the same.
Alex AngusDirectorAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Does the PC see the printer when you plug it in? If not, try another usb cable, usb port, or another usb device, to see where the problem is.

If the PC does see the printer, install the driver and then plug the printer in. You may need to tell the Add Printer wizard the location of the decompressed driver files.

Use either the PCL or PostScript driver from this site:


Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Alex AngusDirectorAuthor Commented:
I tried two cables and can you believe it, when I tried one off another system it worked. What are the chances of 2 faulty cables, both new still in their wrapping?

Thanks very much.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.