outlook 2003 with exchange 0x8001040F error on only some users

some users onyl a few cant send and recieve emails from the exchagne server, they have to use OWA instead of outlook

ive followed and tried everything in this link http://forums.msexchange.org/m_140040800/mpage_4/tm.htm

but that applied to 2003
none of the solutions on there have worked

LVL 1
awilderbeastAsked:
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Brian BEE Topic Advisor, Independant Technology ProfessionalCommented:
Try deleting and recreating the user's email profile. If that doesn't work, try renaming their entire profile on the system and creating a new one.
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dexITCommented:
It appears you may need to rebuild your OAB. Have you tried performing an oabinteg/s:yourexchangeserver /t: oabfldcheck /v:2 /l with one of your user profiles?

Also, here's an alternative to what you posted:
http://msexchangeteam.com/archive/2006/03/29/423532.aspx 
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awilderbeastAuthor Commented:
do i run that command at cmd prompt on a users machine?

where do i run that? and yoruexchangeserver is that server.domain.local or just server?
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dexITCommented:
on the exchange server through cmd prompt and your exchange servers resolved name
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awilderbeastAuthor Commented:
i cant download the outlook address book at all, i just get that error :|
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awilderbeastAuthor Commented:
i get unrecognised command when tryign to run it
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Shreedhar EtteCommented:
Hi,

Have you download the tool? If not then download from: ftp://ftp.microsoft.com/PSS/Tools/Exchange%20Support%20Tools/OABInteg/

After the run the command.

Hope this helps
Shree
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awilderbeastAuthor Commented:
it keeps coming back with the below

everytime i type

E:\move\OABinteg /s:CH-EX /t: oabfldcheck /v:2 /l

this is on the exchange server  (ch-ex ) too
OABInteg (Offline Address Book Integrity Checker)
Version : 1, 0, 0, 1
OABInteg
Microsoft Corporation, Copyright (C) 2005
=====================================================

Usage: OABInteg.exe [/s:servername] [/t:testname] [/l] (enable file logging) [/v
: 1 or 2] (enable verbose logging)
| Optional Commands [/d:SearchDN] [/p:# - Page Size] [U/:UserName] [/P:password]

[/l]    Logging output will go to c:\OABInteg.txt
[/v]    Logging output will go to the screen. - Default logging is general - not
hing selected, /v:1 for minimum and /v:2 for maximum logging.
[/p:]   Active Directory search page size. Default size is 64 and maximum is 512
.
[/dn:]  -proxytest test only!! <Example: OU=Managers,DC=OrgName,DC=local>
NOTE:   If you do not specify a search /dn: we will use base query of DC=OrgName
,DC=local

[/U:]   Username. If you are going to connect use different credentials or conne
ct to a different domain.
[/P:]   Password. If you are going to connect use different credentials or conne
ct to a different domain.

Active Directory Tests
----------------------
[storealtest]   - Validate if the information stores point to an Address list.
[altest]        - Finds all address lists in the organization.
[oaltest]       - Finds all offline address lists in the organization.
[abrtest]       - Finds the addressBookroots properties.
[proxytest]     - Scan for users that will be skipped during the oabgen process.
 <Checks for invalid legacy Dn's also>
[rdntest]       - Scan for all legacyExchangeDN's that have a final RDN greater
than 64 characters.
[templatetest]  - Scans the active directory for any orphaned display templates.

[alltests]      - Runs all the LDAP tests | [-storealtest][-altest][-oaltest][-a
brtest][-proxytest][-templatetest].

MAPI Tests
----------
[oabfldcheck]   - Logon to the public information store and check the OAB system
 folders, messages and attachments.
[getabinfo_v2]  - Open the default address book for a selected profile and dump
all entries using OAB V2 props.
[getabinfo_v3]  - Open the default address book for a selected profile and dump
all entries using OAB V3a props.
[hierarchylist] - Logon to the public information store and get the OAB Hierarch
y list information.

Registry Tests
--------------
[getoabseqnum]  - Check all user profiles and find the last downloaded OAB seque
nce number.

Mapi File Tests
--------------
[scanmapisvc]   - Scan the mapisvc.inf file for invalid entries.

NOTES
-----
[oabfldcheck]   - MUST be run against an exchange server from (1. on the exchang
e server or 2. from a client.)
[hierarchylist] - MUST be run against an exchange server from (1. on the exchang
e server or 2. from a client.)
[getabinfo_v2]  - MUST be run against an exchange server from (1. on the exchang
e server or 2. from a client.)
[getabinfo_v3]  - MUST be run against an exchange server from (1. on the exchang
e server or 2. from a client.)
[getoabseqnum]  - MUST be run on the outlook client locally. This test reads fro
m the registry.
[scanmapisvc]   - Must be ran on the local system.
[storealtest][altest][oaltest][abrtest][proxytest][rdntest][templatetest] & [all
tests] - MUST be ran against a global catalog server.

Performing cleanup.
Exiting application.


C:\Windows\system32>

Open in new window

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Shreedhar EtteCommented:
Hi,

You have Exchange 2010 or Exchange 2007.

Refer this:
http://support.microsoft.com/kb/939765

Hope this helps,
Shree
0

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awilderbeastAuthor Commented:
ok i tired all of those solutions none of them have worked :|

what else can i do :S

are we sure its OAB?
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MegaNuk3Commented:
If the users with the issue log onto another PC and configure an Outlook profile does the problem follow them?
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awilderbeastAuthor Commented:
ok the users can send and recieve now but they cannot download the offline address book and emails sent from > to internal users keep boucing back

what ive tried

update ofline address book
added authenticated users to OAB folder
checked that GUIDs match in exchange folders

ive tried jsut about everything
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MegaNuk3Commented:
How many users does this affect? 5% of your users?

Have you tried getting them to logon to another machine to see if the problem follows them?
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MegaNuk3Commented:
what NDR are they getting when they try and e-mail another user?
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awilderbeastAuthor Commented:
after getting auth users on and rebuildin gthe OAB one more time it was all good :)

Thanks
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