• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 610
  • Last Modified:

client printer error "Failed to get device status information" but server can print

We have a server that can print fine - but the clients all say "Failed to get device status information". I have changed the port config, the driver, the share name, anything that would make it a fully different printer.
It worked last week but this week it wont.
  • 2
1 Solution
Justin OwensITIL Problem ManagerCommented:
Were any patches or updates loaded on the server between when it worked and when it didn't?
keystonetechAuthor Commented:
yes there was. We had to restart the server with patch tuesday and since it has worked fine.
This happens from updates keeping services in waiting ?
keystonetechAuthor Commented:
gave me the idea to wait and see if restarting it after patches would help - it did
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now