I have a user that is creating emails from IE8 via the File - Send - Link by Email option.
The email gets created with the hyperlink in good order, however when the User clicks on the Send button at the top, nothing happens. There is no action or activity from Outlook. You can see the button being depressed and released...but nothing happens.
If you SAVE the email, then reopen it, it can be sent.
The environment is Outlook 2003 connected to an Exchange 2007 server. The email editor is MS Word 2003. Everything is current and patched.
This same behaviour occurs when the User attempts to use Adobe Photoshop or Illustrator to create a PDF that is automatically attached to an email. The email gets created, and the PDF shows as an attachment, but attempting to send the email (doesn't matter to who) produces no result...it is as if the button just doesn't register it has been pressed.
The one thing I've noticed is that when the email is created by IE8 it shows it is plain text, however there is an obvious (and working) hyperlink in that email. When it is saved and reopened, the code for the hyperlink is gone and it is just plain text. Is this perhaps to do with the way IE8 is making emails? Defaulting to plain text instead of HTML? Where would I change that?