Send button not working in Outlook 2003

I have a user that is creating emails from IE8 via the File - Send - Link by Email option.

The email gets created with the hyperlink in good order, however when the User clicks on the Send button at the top, nothing happens.  There is no action or activity from Outlook.  You can see the button being depressed and released...but nothing happens.

If you SAVE the email, then reopen it, it can be sent.

The environment is Outlook 2003 connected to an Exchange 2007 server.  The email editor is MS Word 2003.  Everything is current and patched.

This same behaviour occurs when the User attempts to use Adobe Photoshop or Illustrator to create a PDF that is automatically attached to an email.  The email gets created, and the PDF shows as an attachment, but attempting to send the email (doesn't matter to who) produces no is as if the button just doesn't register it has been pressed.

The one thing I've noticed is that when the email is created by IE8 it shows it is plain text, however there is an obvious (and working) hyperlink in that email.  When it is saved and reopened, the code for the hyperlink is gone and it is just plain text.  Is this perhaps to do with the way IE8 is making emails?  Defaulting to plain text instead of HTML?  Where would I change that?
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Try changing this setting in your Outlook 2003:

Tools>options>Mail Format Tab>Internet Format>Rich Text Options>convert to HTML format
DKingArxxAuthor Commented:
I have just confirmed and all of those options are already set as you describe.

Any other ideas?
DKingArxxAuthor Commented:
The hardware is a HP Z400 Dual Core Xeon with 4GB of RAM and Nvidia Quadro graphics.

I have been doing some other reading, and some people are advising this could be a driver issue.
There was also a recommendation elsewhere to delete the outcmd.dat file.

One site here had the suggestion to change the driver settings just for Outlook and how the graphics card deals with placing that application.

I tried both of those options, deleting the outcmd.dat as well as changing how the video driver deals with Outlook.exe.  They appear to have had an effect.  When sending a link from IE8 it now works flawlessly.  When creating and sending a PDF or image, it now requires the user to hit the Send button 2 or 3 times before it will go (it only sends the one copy).

Unless anyone has any other suggestions I'm going to close this and call it self-solved.
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DKingArxxAuthor Commented:
The issue continues.

I have updated the graphics card driver, patched the affected products where patches were available, and otherwise done the leg-work to try to get on top of this issue.

It is still occurring.

Ctrl+S works as a workaround for now.  The functionality is there, it's just the BUTTON that won't accept the click.  Odd stuff.  

Again though, if I don't get any further assistance from these forums I'll close the question and call it self-solved.


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I have read that starting outlook with the /safe switch fixes the send button, but no reason given as to why. If that is the case, your problem is most likely a security issue.  Check the user profile and see if proper permissions have been granted.
You might want to try this Exchange Mail Flow Troubleshooter that I just became aware of :
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