OWA Keeps on going down when IIS Worker Process crashes

Hello

IIS is having issues on my OWA server, when I check the App logs I see the error below

 

Faulting application w3wp.exe, version 6.0.3790.3959, faulting module w3core.dll, version 6.0.3790.4667, fault address 0x000096c7.

Did a search on this error and I cannot find anything that relates to the specific fault address of  0x000096c7.

Hoping to get some assistance.

Thanks
mmiller3442Asked:
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mmiller3442Connect With a Mentor Author Commented:
We reinstalled the OS, IIS, and Exchange which fixed the problem.  Weird nothing else worked.  
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DMTechGrooupCommented:
Which version of exchange, server, etc.

Have you verified all service packs are installed.. if they are try reinstalling the latest one.  You might also need to reinstall IIS.
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mmiller3442Author Commented:
Exchange 2003
Windows 2003 Enterprise SP2
IIS 6.0

Currently my other OWA server is taking connections and is working fine. It should have the same Service packs installed but I will verify.

I will keep you posted. There is no repair option in IIS? Is it just a matter of uninstalling/reinstalling it from the
Windows Components? I'm assuming all my current settings will be lost.
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DMTechGrooupCommented:
Here is a MS KB article you should look over.

http://support.microsoft.com/kb/320202
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mmiller3442Author Commented:
Thanks the latest KB installed was KB980182. I will see what this patch included
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DMTechGrooupCommented:
Looks like KB980182 was for Internet Explorer not IIS
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mmiller3442Author Commented:
I forgot to mention this server is just used for OWA. There are no Exchange stores hosted on this server.
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DMTechGrooupCommented:
Did you use the exchange disk to install OWA?  If so uninstall the OWA from add/remove.. and follow the steps to reinstall IIS then reinstall OWA.. but first try a service pack reinstall.

http://technet.microsoft.com/en-us/windowsserver/bb229701.aspx

IIS is update from the Server 2003 service pack 2.
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