One of our clients recently purchased a 5-pack license for the Sonicwall Global VPN Client(GVC). The sonicwall itself is a TZ180 running SonicOS Standard 188.8.131.52-40s.
My question is this: what, if anything, do I need to do to activate this license on the firewall?
There are a couple of places in the Firewall UI that show License information. On the Status page it has a "Security Services" box that shows the license for GVC as "not licensed." On the System>Licenses page it shows the GVC as "not licensed."
However when I go to the "Manage Security Services Online" section, where I log into the company's SonicWall website account, the license does show as active for 5 clients. We know that they accepted our money as we have the emailed receipt, plus the activation key.
I tried putting in the activation key they sent us, but everywhere they have to enter keys into says that the key has been used already.
Is there a firmware upgrade I need to do? Some secret button to push to get the firewall to understand that we have paid the money and it should shell out the connections? I would ask Sonicwall themselves but they won't let us talk to an "engineer" without reactivating the service contract.