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View Security Cameras

My users want to view their security cameras. They work on a Microsoft Windows Terminal Server 2008 R2. It also happens to be a virtual server.
The users get errors like
DDERR_OUTOFVIDEOMEMORY: DirectDraw does not have enough memory to perform the operation
From my research, I've found that RDP disables DirectDraw. Is there a way around this?
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They are trying to view it on the web. They just happen to be logged onto a terminal server. Which I believe cause some confusion regarding the video card memory. And I'd guess being a virtual server doesn't help things either
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