USB3 with Shadow Protect getting error trying to write to drive

I was wanting to use USB3 in my VM's to run Shadow Protect.  I have been able to get a sucessful backup on a physical machine running XP Pro, but on the same PC booting to shadow protect it fails with the error 31, to write to disk.  It is the NEC USB3 CHIP. In the VM I am able to move data across the drives, so the from my guest 2008 to a USB3 drive, and get transfer rates of around 50-60Mb/Sec, but when running shadow inside the system it fails again when writing to disk.

Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Please check the permissions & regestry settings.
activitAuthor Commented:
What permissions or registry settings would I possibly be looking for.....Shadow Protect boots from CD and loads the OS, the USB drive is physically attached so not not sure what you think I should look at!
vmwarun - ArunCommented:
If I understand correctly, you are booting with the Shadow Protect Boot CD and trying to take an image of the physical drive which ultimately fails because of the NEC USB3 Chip.
You are running Windows XP Host OS and which a Windows Server 2008 VM is running.
Please correct me if I am wrong.
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

activitAuthor Commented:
OK I have a physical XP Pro machine, that I can do a shadow protect IT edition(SP) from when I am within the OS.  If I boot to SP, load the NEC driver, I get a failure.  However i can browse to the USB drive, copy data both directions and it is fine.

I also have an ESXi4 server with a Server2008 inside, that can see the USB3 and i can copy data to and from(avg speed 50MB/Sec)...however as soon as I try to use SP it fails.  I have yet to try and do this with the server shutdown, and use the SP Boot load driver and run...though that is next.  I am also bringing the std USB2 controller on line to see if it is all worked before when I did a SP restore.

Storage Craft have nothing to say on the issue..just they don't support USB3 yet...hmm thanks for that!
vmwarun - ArunCommented:
Well, if the application does not support writing to USB 3.0 Drives then I am sure it would not work.
activitAuthor Commented:
OK it works like a charm in Server2008 x 64.  Get speeds of 150MB/S from usb3 drive to VM server, ans SP backs up at 60Mb/S
So i think it is a driver issue, that needs to be resolved

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
activitAuthor Commented:
Driver related issues
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.